Vice President of Technology

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Job Description

Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

  • Provides engineering leadership and operational oversight across a portfolio of typically 5 to 8 Software Products / Technology Platforms. 

  • Leading a team of high performing Engineering Leaders (Directors, Scrum masters, Engineers, and Architects) to enable delivery 


Software Engineering:  

  • Be a hands-on technologist that can not only do effective code reviews but can also code, understands what a pull request means, and understands code etiquette

  • Understand the overall picture of product roadmap (1 – 3 years) and collaborate with peers, architects and engineers to identify architecture roadmap.

  • Understand how the team is delivering and recognize and manage capacity in order to effectively deliver cutting-edge product that links customer needs and business drivers together.

  • Accountable for portfolio metrics, including: High Availability, Resiliency, Performance and Cost-Effectiveness.

  • Drive key architectural decisions and design considerations to ensure system scalability and resiliency.

  • Institute software coding, coding review, testing, release management and bug tracking standards meet or exceed the guidelines defined by the enterprise standards committee.

  • Ensure team’s adherence to AEMP’s, controls, and PRSA’s 


  • Build a culture of enterprise-thinking, innovation and creativity across teams, deliver dynamic software solutions, and inspire change

  • Provide technical leadership to product development teams that deliver on the company’s technology vision and strategy in an agile environment.

  • Attract, retain and develop the best engineering talent in the market; teach, mentor and cultivate technology leaders within the team. 

  • Demonstrate thought leadership to overcome challenges and inspire change.

  • Communicate with senior leaders to align strategy direction and changes.

  • Represent senior technical experts within Technology and collaborate with peers to integrate new technology and capabilities into scalable software solutions, standard methodologies across the company, globally.

  • Enable and support an engineering culture, including tools and processes to empower team members, provide opportunities for growth and development, to be more engaged

  • Lead with an external view, embrace industry change to drive effectiveness into existing engineering and delivery processes, building ambitious solutions.

  • Consultative, knowing when to insert their Technical Architecture expertise to add value

  • Evaluate and introduce new technologies and innovative ideas to drive opportunities and gain the competitive edge.

  • Collaborate with members of other technology teams in defining standards in design, architecture, security, technology-stack, release management, etc. 

  • Improve productivity, quality and delivery velocity by introducing DevOps culture and support solutions that enable continuous integration/delivery to bring the reduction in cycle time.  

  • Define precise, well-understood and easily measurable objectives and key results for the department, teams, and individuals.  

  • Foster a collaborative work environment that is innovative and embraces change.   

  • Serve as engineering function leader for critical Software Products and/or Technology Platforms that support one or more Company Platforms

  • Influence the product and technology roadmap with strategic vendors


  • Bachelor’s Degree in computer science, engineering, or related field required; advanced degree preferred

  • At least 10+ years of hands-on engineering and/or software development

  • 5+ years of large-scale capabilities product engineering experience with contemporary tools and delivery methods in a complex environment (i.e. DevOps, CD/CI, Agile, etc.)

  • 6+ years, preferred, of demonstrated experience leading highly-complex, technically challenging, cross-functional software teams in a senior technical leadership capacity.

  • Extensive experience as a leader within the AET organization and/or in a engineering leadership role at a product development company

  • Experience attracting, hiring, retaining and leading top engineering talent and building highly effective teams

  • Deep understanding of the Product / Technology Platform’s underlying tech stack and its core components

  • Hands on development experience in modern technologies (e.g. Java, Go, React, JSON, etc.) along with strong knowledge on databases including NoSQL DBs

  • High degree of technical savvy and strong systems integration architecture skills with a proven ability of turning new technologies into business solutions

  • Experience leading teams to work in a collaborative environment to drive delivery

  • External technology contributions, such as patents, noteworthy Open Source attributions, publications, etc. 


  • Recognized as a respected engineering leader whose input is widely solicited across the organization

  • Continually adding excellent technology, capabilities and products that obtain the optimal balance between using reusable components and introducing cutting edge technologies that benefits platforms across the global organization

  • Building and sustaining an exemplary collection of agile teams, each operating at a high level of maturity

  • Deep functional knowledge of AXP organization and business processes to effectively influence software solutions

  • Expertise in creating an environment that allows high performing engineering teams to write and deliver great software products 


  • Excellent leadership and interpersonal skills, with the ability to impact all levels across functions, from both technical and non-technical approaches alike; conduct intelligent business and technology conversations with SVP and/or EVP level business leaders

  • Proficient managerial skills as required to operate a large organization, including budgeting, resource planning, staff management, etc.

  • Able to define, influence and deliver capabilities and solutions against strategic plans that promote Company Platform objectives

  • Extraordinary influential and collaboration skills; ability to drive consensus and tangible outcomes, demonstrated by breaking down silos and fostering cross communication process

  • Technical expertise related to the core components of the tech stack, as well as delivery optimization techniques in a ‘total dev’ continuous delivery environment

  • Expert-level relevant hands-on engineering skills across a broad range of technologies, including knowledge of enterprise-grade APIs and Services using state-of-the-art techniques (REST, JSON, etc.) that can be readily consumed through a self-service implementation model (full SDK, test stubs, test data, etc.)

  • Able to lead multiple priorities and rapidly guide the organization through change moments

  • Ability to run large-scale applications in terms of performance, production assurance and threat mitigation

  • Must be a relationship builder capable of influencing and collaborating in a partner-intensive environment. 


  • Adaptive Communication
  • Agile Practices
  • Industry and Company Knowledge

  • Organizational Change Management

  • Technical Acumen
  • Technology Industry Trends 


  • Adaptability
  • Collaboration & Teamwork

  • Continuous Improvement
  • Courage
  • Curiosity
  • Ingenuity
  • Servant Leadership
  • Tenacity 


  • Technical:  Programming/Software Development
  • Functional:   Business Risk Management
  • Leadership:  Builds High Performing Teams, Influences and Negotiates

  • Business:  Business Product Knowledge

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions. 


ReqID: 19017026
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 8, 2019, 4:24:37 AM