Collections Rep - Special Handling (Night Shift)

Job Description

  • Process invoices and ensure payments to vendor partners are completed according to operation guidelines. 
  • Process reconciliations of accounts sent to outside agencies.
  • Provide accurate and timely response to Internal Amex, outside agency inquiries and cancelled card members.
  • Respond to all incoming correspondence as outlined in the operation guidelines, especially on the Invoice and Reconciliations processes.
  • Investigate, identify root of the issue, and provide recommendations of solutions and/or feedback to requesting party, where required. 
  • Action financial adjustments accurately within designated timeframes to the correct ledgers. 
  • Understand and adhere to the market specific regulations and requirements.
  • Understand and comply with all Sarbanes Oxley testing requirements; for example agency invoice payment processing requirements. 
  • Achieve an accuracy score of 96% or greater through the Quality Assurance assessment process each month. 
  • Upon request, action other collections related tasks and projects as and when required
Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You will be rewarded with:
  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services.
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 8 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:
 
Best of the best Contact Center of the Year (Gold)
Best In House Contact Center (Gold)
Best Recruitment & Retention Programme (Gold)
Best In-house Inbound Contact Centre Under 100 Seats (Gold)
Best Contact Centre Professional (Gold)
Best Contact Centre Manager (Gold)
Best Contact Centre Telemarketer (Gold)
 
Join us and you’ll soon see why.

Qualifications

  • Knowledge of invoicing and/or reconciliations process is not mandatory, but would be advantageous. 
  • Proficiency in Microsoft Excel. 
  • Strong analytical skills with attention to accuracy and detail.
  • Able to make sound decisions effectively and promptly with minimum supervision.
  • Good self-discipline, able to work toward keeping deadlines and handle multiple tasks.
  • Ability to work across multiple cultures and commercial environments. 
  • Good interpersonal skills, mature and patient in handling difficult situations.
  • Strong team player.
  • Excellent communication skills in English both verbal and written. 
  • Shift Hours: 6PM - 3AM (Monday to Friday)

ReqID: 19017033
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 12, 2019, 3:08:03 AM