Project Manager - Implementation

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Job Description

Function Description:
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
The GCS Implementations team projects manage the on-boarding and account setup of Amex GCP clients. We deliver transitions that are Fast to bill, Full of Amex value added products and services, Focused on a great customer experience, and Efficient in their execution. Delivering on this promise creates risk and hassle-free client transitions and differentiates American Express as the preferred payment solution provider to corporations.

Purpose of the Role:
The GCS Implementations team projects manage the on-boarding and account setup of Amex GCP clients. We deliver transitions that are Fast to bill, Full of Amex value added products and services, Focused on a great customer experience, and Efficient in their execution. Delivering on this promise creates risk and hassle-free client transitions and differentiates American Express as the preferred payment solution provider to corporations.

Responsibilites:

The Implementation Project Manager is responsible for project managing the on-boarding and account setup of GCS's large clients
• The role is accountable for on-time, in-full implementation of client programs.
• Success in the role is measured via speed to bill and to full client spend ramp-up, billings achieved, value-added product penetration, and customer satisfaction under the Fast; Full; Focused; and Efficient promise.
• Lead the end to end implementation customer experience from contract signing through card issuance and first occurrences of all key processes.
• Serve as a single point of coordination for the customer and manage the program across internal Amex business units, including GCP and WS organizations as required
• Document customer program objectives and requirements, design of card programs including product and process integration. Execute, and manage client through change, providing status updates and training.
• Ensure technical integration of Amex information management, program management and reconciliation tools, data files
• Monitor performance and prepare reporting based on agreed implementation success factors/metrics and actively work to enhance charge volume realization, reduce cycle time, and improve customer experience, productivity, and quality.
• Support product development efforts by providing client feedback, competitive intelligence and market place trends

Critical Factors to Success
The role is accountable for on-time, in-full implementation of client programs.
• Success in the role is measured via speed to bill and to full client spend ramp-up, billings achieved, value-added product penetration, and customer satisfaction under the Fast; Full; Focused; and Efficient promise.
• Lead the end to end implementation customer experience from contract signing through card issuance and first occurrences of all key processes.
• Serve as a single point of coordination for the customer and manage the program across internal Amex business units, including GCP and WS organizations as required
• Document customer program objectives and requirements, design of card programs including product and process integration. Execute, and manage client through change, providing status updates and training.
• Ensure technical integration of Amex information management, program management and reconciliation tools, data files
• Monitor performance and prepare reporting based on agreed implementation success factors/metrics and actively work to enhance charge volume realization, reduce cycle time, and improve customer experience, productivity, and quality.
• Support product development efforts by providing client feedback, competitive intelligence and market place trends


Qualifications

Academic Background:
Bachelor degree (or equivalent experience) required, 5+ years operational experience with proven track record in project management and/or process improvement

Functional Skills/Capabilities:
Min 5 Years Client Facing Implmentation Project Manager Experience 
- Strong Project Management skills 
- Detailed knowledge of GCS commercial card products, payments capabilities and technology solutions. 
- Knowledge of procure to pay processes, financial and AP and reconciliation processes. 
- Demonstrated experience and ability to interact with clients at all levels of the organization including C level executives. Ability to view issues from a customer lens. 
- Relationship management and negotiation skills 
- Strong process and Project Management skills together with a demonstrated results orientation (setting targets, prioritization, personal accountability) and proficiency with metrics / KPIs 
- Strong collaboration, influencing and communication skills. Ability to articulate complex and abstract ideas clearly and simply. 
- Experience working in a global/matrixed environment

Technical Skills/Capabilities:

Strong Project Management skills 
- Detailed knowledge of GCS commercial card products, payments capabilities and technology solutions. 
- Knowledge of procure to pay processes, financial and AP and reconciliation processes. 
- Demonstrated experience and ability to interact with clients at all levels of the organization including C level executives. Ability to view issues from a customer lens. 
- Relationship management and negotiation skills 
- Strong process and Project Management skills together with a demonstrated results orientation (setting targets, prioritization, personal accountability) and proficiency with metrics / KPIs 
- Strong collaboration, influencing and communication skills. Ability to articulate complex and abstract ideas clearly and simply. 
- Experience working in a global/matrixed environment
Strong results orientation (prioritizing tasks across multiple projects in a fast paced environment). 
Detail oriented with strong analytical skills

Knowledge of Platforms:

Detailed knowledge of GCS commercial card products, payments capabilities and technology solutions 

Behavioral Skills/Capabilities:

Enterprise Leadership Behaviors
• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage 
ReqID: 19017067
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 13, 2019, 2:22:52 AM