Recruitment Operations-Background Verification Administrator

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Job Description

American Express Global Talent Acquisition & Management is committed to the recruitment and retention of top talent. In the competitive environment in which we operate, sound hiring decisions are critical to our success. Global Strategic Service and Capabilities – Recruitment Operations, through the enablement of tools, processes and policies, supports this mission.  
The Recruitment Operations Team is a key function authorized to conduct and oversee the background verification and employment eligibility process. Information obtained through the background verification process assists American Express in making sound hiring decisions that ultimately protect the Company’s reputation and assets, promotes a safe work environment for employees and ensures high standards of integrity and performance. The Recruitment Operations Team is responsible for interpreting background check records and associated information to determine the eligibility of employment at American Express as well as ensuring each employee has provided the necessary employment authorization documentation to comply with applicable federal laws.
The role of the Recruitment Operations Analyst is an exciting opportunity for a motivated individual who is compliance driven and who enjoys being part of a regional team, managing stakeholder’s expectations and building relationships to ensure the background verification and I-9 process is compliant with both the local and regional standards established by American Express and local authorities.
This position will report to the Manager, Recruitment Operations-Background Verification. The individual will work with local and regional market teams to ensure the employment authorization process is compliant with both the local and regional standards established by American Express and local authorities.  This role will partner with an outside Vendor, Human Resources, and Business Leads to ensure the employment authorization process is followed accurately and efficiently for all candidates and current employees. This role will also support initiatives to improve the background verification process and take on additional HR related activities as needed.
General duties include:
  • Oversee the end-to-end processing of pre-employment background verification cases for all including but not limited to:
    • Proactively reviewing background verification reports and communicating with candidate/employees to obtain any information and/or documentation to support insufficiencies and check discrepancies  
    • Identifying trends, escalations and issues and raising them to management
    • Maintaining and responding to case inquiries from stakeholders
    • Accountable for reviewing and designating the candidate/employee’s final background verification report and communicating the final result to stakeholders
    • Monitoring and ensuring compliance of Form I-9 and E-Verify
    • Maintain data integrity by actively managing and updating the Vendor’s Administration system in real time
    • Proactively monitor the shared background verification and I-9 in-boxes and respond to requests within specified timeframes
  • Maintain a robust and accurate data set relating to all background verification activity
  • Assist in compiling reports and analytics related to background verification
  • Serve as an extension to the subject matter expert among the business, markets and recruitment teams to ensure seamless integration and alignment of the Background Verification process and policies
  • Partner with local market recruitment teams to ensure Background Verification is compliant, the process is working as planned and supporting administration/compliance trackers are accurately maintained
  • Assist with other members of the Global Strategic Services & Capabilities team on ad hoc projects as needed


  • 2+ years working in HR Operations/Recruitment or related field
  • Ability to work within a continually evolving landscape
  • Excellent written and verbal communications skills
  • Experience working in diverse teams
  • Experience in working to tight deadlines, with multiple SLAs
  • Demonstrated ability to handle multiple assignments with effective resolution of conflicting priorities in a timely manner
  • Proven analytical, evaluative, and problem-solving abilities are required with extensive experience working in a team-oriented, collaborative environment.
  • Ability to maintain confidentiality always
  • Experience with Form I-9 and E-Verify
  • Preferred expertise in pre-employment background verification processes
Additional Details:
  • Location: 4315 South 2700 West Salt Lake City, UT 84184
  • Visa Sponsorship: Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.
Why American Express:

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.

Don’t live life without it.

ReqID: 19017105
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 12, 2019, 12:07:26 PM