Operations Support

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Job Description

Why American Express?


 

There’s a difference between having a job and making a difference.

 

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

 

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

 

Because we believe that the best way to back our customers is to back our people. Come join us and realize your potential.

 

CEN Operations Support is responsible for performing quality testing and driving controls across India CEN processes through reporting, transactional and call monitoring.

 

Key Responsibilities:

 

• Identify high risk behaviors/activities, regulatory and procedural errors through account/call review

 

• Perform analysis and recommend/highlight process improvements to operations

Identify opportunities to drive effectiveness and efficiency.

 

• Identify high risk behaviors/activities, regulatory and procedural errors through account/call review

 

• Perform analysis and recommend/highlight process improvements to operations

Identify opportunities to drive effectiveness and efficiency.

 

Qualifications

QULIFICATION:


•Strong knowledge of India CEN Processes – Consumer, SAC, Marketing Gate and ECU


• Previous quality monitoring testing experience required at call and account level both


• Ability to identify opportunities, collaborate with peers to develop solutions and drive these gaps to closure


• Ability to work effectively and cooperatively with cross functional and global teams within GSG and across AXP


• Must have good communication skills, strong analytical and problem solving skills


• Organized with high attention to detail


• Strong relationship building and influencing skills


•  Motivated, results oriented with commitment to deadlines


• Positive attitude and flexibility to perform in updating environment


•  Proficient in PowerPoint, Word, Excel, MIS background is a plus


• The Incumbent should have a minimum performance rating of G3/L3 in the last annual performance review. The Incumbent should not be on any form of performance review at the time of applying for the job.

Should be a Graduate with minimum 24 months in the current role


ReqID: 19017142
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 13, 2019, 10:01:33 AM