Reports Analyst

Job Description

Why American Express? 

There’s a difference between having a job and making a difference. 


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards. 


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive.  


We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision. 


Because we believe that the best way to back our customers is to back our people. 


The powerful backing of American Express. 


Don’t make a difference without it. 


Don’t live life without it. 


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations 





  • Must have fulfilled the time in current role based on band level and length of continuous service
    • For Band 25: 12 months
  • Must not be under any form of corrective action
  • At least 3-5 years relevant experience in service industry REQUIRED
  • Good working interpersonal and negotiation skills and the ability to communicate at all levels
  • Manual reporting / automation (Excel) experience REQUIRED; VBA/MACRO experience A PLUS
  • Strong analytical skills (Mathematics and Statistics background PREFERRED)
  • B2B or credit card collections experience A PLUS
  • Credentials in analysis and presentation would be A PLUS
  • Must be able to work and deliver against deadlines
  • Methodical, logical, with a keen attention to detail
  • Passionate about integrity of processes
  • Good working interpersonal and negotiation skills and the ability to communicate at all levels
  • Proven ability to drive high productivity & sustained performance
  • Manage conflict and counsel performance
  • Strong team player with a high level of integrity
  • Result-oriented and decision making skills
  • Ability to demonstrate flexibility and resilience in the face of changing business requirement


Application Process

Once you pass the initial screening by the Talent Acquisition team, you can expect a technical exam and 1-2 interviews (fact-to-face) to happen after.


Our service operates over a 24/7 environment and we are hiring for various shifts - may have to work on rotational shifts depending on business needs including weekends and holidays.

ReqID: 19017146
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 13, 2019, 9:16:41 AM