Travel And Lifestyle Counselor - temporary position

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Job Description

American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success. Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more. We are committed to becoming the world’s most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.

Within our Travel & Lifestyle organization we are looking for an experienced Travel Counsellor, responsible to manage our premium customers by providing innovative and extraordinary service.


This position will be responsible for creating unique travel & lifestyle experiences through the bookings of domestic and international flights, cars, hotels and first-class entertainment. The candidate should be able to Interact by phone with Card members with a strong focus on Service and Customer Care

To be successful in the position, the candidate must be able to work efficiently using his/her passion for travel and lifestyle to exceed client expectations by constantly striving to create unforgettable trips and experiences for our Premium Card Members.


The candidate should be a brand ambassadors who take pride in his/her ability to craft memorable trips, and deliver personalized solutions through our best-in-class service, exclusive programs and premium benefits – inspiring long-term relationships and loyalty along the way.


  • High school or university degree
  • A good knowledge of travel and world and climate geography

  • Sales experience and the consultative skills to confidently recommend and cross-sell relevant products and services

  • Computer skills are vital as you’ll be using several different travel tools, all day, every day-Ability to use travel reservation systems, a good knowledge of one CRS preferably Sabre

  • A flair for building long-lasting customer relationships through your ability to carefully listen and your strong spoken and written communication skills

  • Strong time management and multi-tasking skills

  • The flexibility to work shifts, including weekends and bank holidays

  • Follower of Travel and Lifestyle news/ trends

  • English both written and spoken is mandatory, second language may be a plus

  • Resilience and composure to remain positive under pressure and in changing circumstances

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


We welcome applications from candidates with Protected Category status. If you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038.


Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear. It’s our culture that makes American Express an outstanding place to work, and a big part of why we regularly win best workplace awards all over the world – including Great Place to Work Italia’s Best Workplace amongst Large Companies and Best Workplace for Millennials awards in 2018. If you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career here.


Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

ReqID: 19017213
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 16, 2019, 6:33:27 PM