Director Engineering

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Job Description

Make an impact on our business and the business world.

Operational Excellence Technology team is part of the Global Commercial Services Technology responsible for engineering and program delivery in global regulatory and compliance product domain for GCS. The team manages several platforms across various technology stacks for GCS in International.


The role will lead a high performing team of colleagues and contractors to manage the global remit for regulatory technology including large scale multiyear programs driven by external regulatory changes, issue management and product engineering. It is a great opportunity to learn about the GCS business globally and lead project and engineering teams that operate across the tech stacks from legacy mainframes to Java based micro services architecture.


Key Responsibilities

  • Ensures team successfully develop, deploy, support, and monitor software across various environments

  • Share technology domain expertise with architects and other specialists across multiple organizations

  • Promote, empower, and practice servant leadership

  • Cultivate an environment of continuous engineering improvement through mentoring, feedback, and metrics

  • Recruit and cultivate top talent by driving technical and leadership development

  • Collaborate with a wide variety to partners within business and technology teams motivate change required to execute product roadmaps

  • Coach, guide, and promote creation of high quality, clearly documented, and compliant work across engineering and program teams

  • Ensure alignment of strategy, architecture, tools/methods with software engineers and architects to execute product roadmaps

  • Lead multiple agile software product development teams that realize the company’s technology vision and strategy in a scalable, iterative environment

  • Collaborate with peers and partners to drive software solutions that align to strategic roadmaps, prioritized initiatives and strategic technology directions

  • Use technical acumen to enable removal of impediments, ask probing questions, and support team in technical issue resolution

  • Facilitate discussions to identify alternative or different approaches to solve problems, break down barriers and drive resolution of conflicts to ensure productivity of the team

  • Steer and deliver project communications at all levels within Technology and business to ensure visibility of development process and project performance, to coordinate escalation and issue resolution, to facilitate decision making, and to build trust

  • Work in partnership with Product Owners, and the core and extended team to create and prioritize the product backlog.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • Significant experience in highly technical Technology roles

  • Demonstrated experience in robust Technology leadership roles

  • Expert experience in mainframe technology and leading large mainframe modernization initiatives

  • Expert experience in leading global Technology teams across multiple countries/ continents

  • Expert experience in AGILE Development process and in leading Technology delivery transformations

  • University degree in Computer Science or Business Administration or equivalent

Salary: Competitive

Opening date for applications: 17/09/2019

Closing date for applications: 14/10/2019

Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

A competitive benefits offering designed to support our employees’ total health and wellbeing, including:

  • Health care scheme
  • Defined contribution pension plan
  • Dental scheme
  • Virtual GP
  • Life assurance
  • Income protection
  • Core holiday allowance with opportunity to buy or sell additional days
  • Car Allowance/Company Car Option
  • A range of flexible benefits to choose from designed to suit your lifestyle: healthcare plan options, health assessments, critical illness coverage, cycle to work, season ticket loans
  • Employee Discount Portal
  • Back up childcare/adultcare
  • Onsite facilities include; Fitness classes, Health Checks, Digital Health Kiosk, Physiotherapy, Healthy Living Nurse, Wellness Studio, Costa Coffee and subsidised staff restaurant

To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (for Russia based candidates 810 800 83 000038).

ReqID: 19017217
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 16, 2019, 4:01:00 PM