Customer Care Professional 信用卡客服顧問

Job Description

  • Working from our office in Taipei, you will service Premium Customers in Taiwan and speak fluently to our card members in Mandarin / English
  • Deliver extraordinary care, on calls, to a wide range of American Express customers with a variety of requests
  • Offer custom solutions and negotiate a positive outcome for the customer and American Express, aiming for first call resolution when possible
  • Meet and exceed quality goals, compliance regulations and productivity targets
  • Document necessary information
  • Re-prioritize to adapt to the ever changing environment
  • 透過電話以清晰、流利中英文,為美國運通信用卡/簽帳卡頂級卡會員服務
  • 透過電話服務,妥善處理卡會員多元需求、傳遞產品優惠權益、提供卓越貼心服務
  • 有效解決卡會員的問題與諮詢、主動積極尋求雙贏的解決方案,盡可能於與卡會員第一次通話即完成需求、解決問題
  • 傾聽並理解卡會員的反饋、反映及抱怨
  • 熟悉內部系統與作業流程、達成客戶滿意度目標、遵守法規與公司營運品質
  • 謹慎、完整地記錄必要訊息、追蹤並完成卡會員之需求
  • 彈性調整工作優先順序
Salary: NTD32,000 - NTD36,000 monthly basis 


Qualifications

  • Able to converse fluently in Mandarin & English
  • Have relevant experience in Customer Service, Sales or Hospitality industry
  • Fresh graduates are welcome to apply!
  • Flexible to work in rotational shift
  • Demonstrate personal excellence by remaining positive in difficult situations
  • Display a passion to serve by delivering extraordinary service in every interaction with our customers
  • The ability to work in a fast paced environment as well as multitask and re-prioritize on a regular basis
  • Strong interpersonal, communication and listening skills
  • Strong verbal and written communication skills
  • Excellent negotiation, influential and resourceful skills
  • Analytical and problem solving skills with strong attention to detail
  • 精通中文、基本英文會話;口語表達清晰、流暢
  • 兩年以上客戶服務相關經驗
  • 能彈性配合輪班工作
  • 具抗壓性、積極、正向、熱情
  • 具服務熱誠、樂於學習、願意接受挑戰、喜愛團隊合作
  • 能適應快速變化的環境並有能力彈性調整工作順序
  • 善於聆聽與並具良好的溝通技巧
  • 具備細心、耐心與應變能力
  • 歡迎大學應屆畢業生申請

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


ReqID: 19017436
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 25, 2019, 4:41:28 AM