Director - Account Development

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Job Description


American Express is a leading global payments, network, and travel company, backed by one of the world's most recognized brands. American Express is unique in the payments industry as an issuer of cards as well as a worldwide network that processes millions of merchant transactions daily. We offer the broadest array of charge, credit, prepaid and co brand cards for consumers, small businesses, midsize companies, large corporations and many of the biggest companies in the world. Global Commercial Services (GCS) is a core operating group of American Express and has delivered robust growth over the past decade. GCS partners with corporate clients to help them manage travel expenses and make purchases through proprietary payment solutions and expense management tools.


The GCS US Large Market Client Group manages strategic corporate payment relationships with clients, including many multi-national organizations and acquires new corporate payments customers with annual sales of $250M+. This Executive Director, Verticals Account Development is responsible for leading a team of 4 client management professionals who are charged with the deepening strategic account relationships and growing the corporate payments spend in the Commercial Construction, Energy (Oil & Gas Mid/upstream) and Online Travel Agency industry portfolio. 

  • Provides strategic recommendations and solutions to assist clients in optimizing their procure-to-pay strategies.

  • Leverages insights specific to each industry to develop portfolio growth strategies and deliver value to client relationships.

  • Develops and executes strategies to strengthen senior client relationships, identifying gaps in relationship stacking and strategies to bridge them

  • Utilizes innovation to overcome complex client barriers, resolve escalated issues, and manage internal stakeholders

  • Ensures delivery of prompt and expert account servicing and management

  • Partners & influences across Business Development, Supplier Enablement, Product

  • Marketing, Contracts, Pricing, Finance, Operations and other internal groups to deliver strong value proposition to client base

  • Develops and executes a portfolio growth strategy, adapting plans and priorities to address resource/ operational challenges

  • Facilitates collaboration with sales to ensure consistent, orchestrated client experience

  • Hires, trains, coaches, and manages a team of direct reports as payment experts

  • Achieves portfolio retention, profitability, and Charge Volume growth targets

  • Sells with integrity, in alignment with compliance and internal partner business requirements



  • At least 5 years prior experience leading teams, including relationship management or sales teams

  • Knowledge of construction, energy and travel industries, key trends, and payment processes

  • Results-oriented, innovative, strategic thought leader

  • Able to demonstrate consultative selling/support techniques with complex product lines

  • Able to organize virtual teams and influence/manage change

  • Identifies larger opportunities and lays out high level achievement plans

  • Removes logistical roadblocks to client service

  • Ability to communicate value and develop mutually beneficial relationships with clients

  • Is an effective negotiator, able to make advantageous deals in context of mutually beneficial relationships

  • Entrepreneurial spirit with a solid ability to acquire knowledge and present products and financials

  • Leads through trust, transparency and collaboration to build highly engaged team

  • Partners well with internal resources to identify opportunities and continue to improve product and servicing for clients

  • Able to organize virtual teams and influence/manage change

  • Strong preference for Washington based candidate


    Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.  


ReqID: 19017553
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 3, 2019, 6:09:44 AM