Mgr/Sr Mgr-Marketing

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Job Description

 

Global Commercial Services (GCS) at American Express is the global leader in providing payments solutions for Small, Medium and Large businesses. The mission of the Global Product Management (GPM) team within Global Commercial Services is to deliver a suite of payments solutions that make us the best choice for our customers. We achieve this by being customer obsessed, delivering market leading value, and creating great experiences for our products. This role directly supports B2B payments, one of the fastest growing segments of our business. The role will be critical in sustaining and accelerating the growth of virtual payments, a key component of our B2B offerings.
 
The Virtual Payments team within GPM owns a suite of virtual payments products and capabilities that give our corporate clients enhanced security and control, and streamlines reconciliation for their B2B and T&E payments.  Virtual account numbers (VANs) power several strategic GCS initiatives, including B2B Automation, Network partnerships and American Express Go.
 
We are looking for people who are self-starters; those who want to be a part of a team of movers, doers and thinkers.  People who excel in a fast-paced environment and who don't mind wearing multiple hats. If you enjoy working directly with clients, product management and technology teams to deliver an amazing customer experience, this is the position for you.
 
What You'll Be Doing:

As a Manager/Senior Manager on the Virtual Payments team, you will be executing a strategic project to unify the customer experience onto a single product platform. This project will deliver significant cost savings to AXP, improve customer experience, and power accelerated delivery of innovation. This is a great opportunity to be a member of a high-performing, global team and own meaningful strategic initiatives end-to-end.

Responsibilities:
  • Manage client migration activity for US and Europe portfolios
  • Understand and validate customer needs and translate them into development features to ensure customer journey needs are met at parity
  • Oversee the delivery of development features in conjunction with product and technology partners
  • Develop end to end client and internal communication strategy
  • Document standard migration and client set up plans
  • Coordinate and manage high-profile, strategic client transitions
  • Lead phased migration plan with detailed change management steps
  • Represent product team for key milestones and status updates
  • Lead country Account Development update calls
  • Track migration activities and report to PMO on weekly / monthly and ad hoc basis

 

Qualifications

  • Virtual Payments (vPayment) product subject matter expertise and working knowledge of dual platform solutions is preferred
  • Product development or product management experience is a differentiator
  • Management consulting or similar experience is a plus
  • Proven experience with working directly with clients or external partners – managing communications, expectations, and being the external “face” of a team, with impeccable attention to detail and professionalism
  • Domain knowledge – detailed knowledge of product capability and / or AR platform processes and parameters
  • Project management experience – creating project management assets to track large, cross-functional workstreams, and providing regular updates to various internal and external stakeholders
  • Results-oriented with proven track record of driving projects from conception through implementation in an environment which requires a high degree of internal and external stakeholder coordination and alignment
  • Proactive, self-starter with excellent project management skills and the ability to manage multiple tasks effectively
  • Strong collaboration and influencing skills
  • Thrives in ambiguous and fast-changing environment

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

 


Why American Express:

 

There’s a difference between having a job and making a difference.

 

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

 

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

 

Because we believe that the best way to back our customers is to back our people.

 

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.

 


ReqID: 19017696
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 4, 2019, 1:26:50 PM