Rep II-Customer Service

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Job Description

Personal Savings from American Express is proud to make available a set of on-line deposit products provided by American Express National Bank. In support of these products, we are hiring an Operations Team Care Professional to provide support and handle the life of a Personal Savings and/or CD account from application to closing. You won’t just help customers. You’ll help YOUR customers. Every one of our Operations Team Care Professionals represents the American Express Brand. They take their work personally because they’re more than a friendly voice. They’re problem solvers and relationship builders. 


The people you’ll work with, and the customers you’ll care for, value your passion and unique personality as much as we do. We manage the customer relationship with a Customer First focus. 


If you feel excitement in taking care of customer’s needs as well as the opportunity to work with an incredible team – this is the career for you!    


 



Qualifications

  • Ability to handle customer service inquiries and problems via telephone and a ticketing system. Customer service is the primary function, which includes opening savings/CD accounts, updating and maintaining customer information.
  • A call center handles the majority of our calls, but we are available to assist and/or take over customer calls as necessary.   
  • We use computerized system for tracking, information gathering, and/or troubleshooting. We require general knowledge of the organization, products, and/or services.
  • We are looking for people who are innovative, problem solvers and looking out for what is best for the customer. 
  • Accuracy and speed in processing our work within regulatory guidelines is essential.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.


ReqID: 19017776
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 10, 2019, 10:12:15 PM