Regional Account Manager, Japan

Job Description

The Foreign Currency Solutions organization is responsible for managing a suite of USD Corporate Payment solutions designed to help Clients manage T&E of International subsidiaries and B2B Payments to suppliers overseas. 

The role of Regional Account Manager is based in our offices on 12 Shelley Street, and requires an innovative self-starter who can work autonomously and partner with key stakeholders to efficiently drive the Implementations process and Account Management functions for a large portfolio of GDC customers based in Japan. 

Key Responsibilities:
  • Develop and execute the plan to maximize CV growth, by managing account retention and client relationships across markets
  • Managinig end to end onboarding of new clients within JAPA region
  • Identifying servicing needs and gaps to provide effective and efficient solutions for client escalations /requirements
  • Partner with the New Accounts & WS teams to drive implementations velocity and billings
  • Create/execute comprehensive Field enablement plan on GDC functionality /processes and provide on-the-job training
  • Serve as subject matter expert on GDC product /processes for Field & clients
  • Manage weekly implementation tracking and reporting
The role may require flexibility to work in a shift from 7:30AM to 5:00PM IST


  • Successful candidate must possess a strategic and global mindset with ability to work with multiple partners and customers to drive revenue growth
  • Strong relationship-building skills with ability to influence all levels in a matrix organization
  • Experience in Corporate Sales / Account Management function is preferred
  • Expertise in Japanese language is mandatory
  • Quantitative, financial, research and problem-solving skills
  • Knowledge & Experience in Global Commercial Services business is essential
  • Strong presentation, project management and communication skills
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Tags: Sales
ReqID: 19017807
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 29, 2019, 4:36:16 PM