Strategic Relationship Management- Analyst

Job Description

Why American Express?


There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.




The Client Management executive primary focus is ensuring a profitable relationships with high value Merchants  by understanding their needs, the industry(ies) environment, payments environment and  ensuring the American Express value proposition against those needs. Key Responsibilities:

• Drives results to grow American Express charge volume

•Manage a portfolio of high value merchants providing proactive consultancy

• Own the relationship with the portfolio to  increase merchant satisfaction

• Implement initiatives and opportunities for growth& development

 • Ensure compliance control

 • Customer driven, able to find solutions to meet customer needs


This role may be subject to additional background verification checks.

Months in their actual position:
For level 25 to 30: 12 months.
For level 30 to 35: 18 months.
For level 40 to 45: 24 months.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.



  • Experience in relationship management or sale roles.

  • Ability to understand basic financial drivers to achieve targets

  • Strong communication skills to influence and convince others in a very challenging and competitive environment

  • Ability to identify opportunities and merchant’s needs to set an ad-hoc plan and drives results

  • Ability to analyze and identify the root cause of problems to provide accurate solutions

  • Personal accountability to move forward for achieving individual and team goals

  • Ability to work in groups and contribute to the team success.

  • High Levels of innovation and self motivation

  • Flexible, high energy team player

  • A dregree un Business or equivalent

  • English Language fluent skills

ReqID: 19017866
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 6, 2019, 11:48:11 AM