Customer Care Professional

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Job Description



This is a Band 28 requisition.
Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
Function Description:

Deliver Extraordinary Customer Care by responding to questions concerning Card Member Accounts at Corporation level


Purpose of the Role:

Ability To Comprehend & Respond To All Card Member Queries With Immediate Resolution (Real Time) To Ensure Customer Satisfaction


Adaptable & Customer Centric Approach To Situations To Deliver Superior Service



Grow & nurture Customer Relationship on each & every call

Adherence To Quality & Compliance Guidelines
Personalization/ Empathy In Communication






Critical Factors to Success:

Ability to recognize tone & mood of customer through verbal communication


Past Experience:

Candidate should have been a part of a Voice process with min 12 Months experience.

Candidate with Corporate Card/Credit Card Servicing knowledge is preferred


Academic Background:
Functional Skills/Capabilities:

Demonstrated Ability to Work Effectively Within A Team Environment


Technical Skills/Capabilities:

Quick Navigation Ability, Web Savvy, Basic Troubleshooting Knowledge

Knowledge of Platforms:

Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors

•Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

•Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential


•Do It The Right Way:

Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage 

ReqID: 19017955
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 30, 2019, 6:54:35 AM