Rep-Fraud

Job Description

JOB DESCRIPTION

 

•Monitor our automated fraud screening application for “card not present” transactions.

•Maintain or exceed established standards for customer service, and resolves complex issues with little or no supervision or direction.

•Conduct additional research to validate purchases.

•Conduct follow-up research on fraudulent transactions.

•Work with peers and leadership by communicating fraud trends and sharing ideas and information. English Language is required. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

This role may be subject to additional background verification checks.

Months in their actual position:
For level 25 to 30: 12 months.
For level 30 to 35: 18 months.
For level 40 to 45: 24 months.
 

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications

  • Demonstrated ability to deliver results and professional attitude

  • Excellent analytical skills
  • Bachelors Degree required (Criminal Justice field is a plus) and a strong desire to build a career in the fraud industry

  • Previous e-commerce fraud prevention, investigation or retail fraud prevention experience is a plus

  • Strong customer service skills and a demonstrated ability to take initiative, conduct thorough research, and be professionally persistent.

  • Must possess strong internet research, along with the ability to navigate multiple systems at once.

  • Demonstrated experience and/or strong working knowledge of Microsoft Word, Excel, and Outlook

  • Must be able to work afternoon and night shifts, including weekends, non-business hours and holidays.

  • Individuals selected to join our team must successfully complete a pre-employment background check and must abide strictly by the company data protection policies

  • Ability to work in a dynamic and multitasking environment

  • Effective communication and team work abilities
  • Meet and endeavor to exceed individual and team metrics on transactional quality, compliance regulations and productivity goals • Demonstrated experience and/or strong working knowledge of Microsoft suite (Word, Excel, Outlook, etc)

  • **Note: Relocation will not be provided for this role. This position will be based out of our Tecnoparque, MX office.



ReqID: 19017995
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 1, 2019, 4:18:51 PM