Senior Manager – Business Process Engineering

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Job Description

Global Commercial Services (GCS) has established Global Digital Capabilities, Transformation & Operations (GDCT&O) to serve at the intersection of business and technology. This organization builds business capabilities, enables global consistency, and drives operational excellence.


The Senior Manager of Business Process Engineering will report into the Director of Business Process Engineering and will be part of the Transformation Management Office (TMO) under GDCT&O. The Transformation office delivers high-impact outcomes for GCS by leading investment strategy, business transformation, and strategic cross-functional initiatives.


 Principal Accountabilities:


  • Support all aspects of the development of the GCS End to End Process Optimization Strategy including top 10 processes/customer journeys and common definition for process ownership across GCS

  • Partnership with Operational Excellence to create sustainable process controls & ownership definitions

  • Partnership with Automation COE to develop robust pipeline of Intelligent Automation Opportunities.

  • Partner with multiple stakeholders across the blue box including, Technologies, Operational Excellence, Finance, Product etc

  • Develop process engineering capabilities/ playbooks within GCS

  • This role provides deep exposure to multiple lines of businesses, enabling the development of a thorough and solid understanding of the commercial (B2B) business.






  • Exceptional problem solving, process mindset and analytical skills with great attention to detail

  • Experience managing End to End process improvement projects including the execution of process optimization and related change management

  • Internal and external customer focus with the ability to understand complex challenges & linkages and articulate into plans to drive results

  • Outstanding ability to build and leverage relationships with key business partners, comfortable in working closely with senior leaders

  • Outstanding communication skills (both written and verbal). Proficiency in Visio, Excel & PowerPoint, other process management tools.

  • 5+ years of combined experience in Process Transformation, Project Management, Consulting, and bachelor’s Degree in Business Administration, Information Systems or Engineering

  • Familiarity with Design Thinking, Six Sigma, and/ or LEAN continuous process improvement techniques preferred but not required



Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.



ReqID: 19018024
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 2, 2019, 5:32:59 PM