CSN MIS Analyst

Job Description

Why American Express?
 
There’s a difference between having a job and making a difference.
 
American Express has been making a difference in people’s lives for over 160 years backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
 
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
 
Because we believe that the best way to back our customers is to back our people.
 
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
 
JOB DESCRIPTION
 
Commercial Servicing Network (CSN) carries out American Express corporate customers telephone operations delivering superior service to our customers and enhancing their experience through relevant messages and Value generation offers.
The CSN Leadership team is looking for an analyst to become part of its team. This team supports the CSN functions related to provide meaningful reports and analyses on metrics, trends, projection, efficiency and productivity metrics, which help in strategic decisions by diverse company leaders.
 
Reviewing Daily / Weekly and Monthly reports for the utility and providing analysis on the same.
Present data via format presentations and/or PowerPoint Decks to various levels within the organization.
Observe and identify trends in various business metrics and apprise the leadership of the same.
Responsible to put a process around performance management and Rewards and recognition.
Partner with Various internal customers to enhance existing performance management process, metrics and platforms.
Regularly update leadership team with business trends and analysis.
Work closely with operations leaders to build a strong reporting structure.
 
 
This role may be subject to additional background verification checks.
Months in their actual position:
For level 25 to 30: 12 months.
For level 30 to 35: 18 months.
For level 40 to 45: 24 months.
 
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications

  • Strong working knowledge of Microsoft Word, Excel, PowerPoint. Prior exposure to Globestar, GSP preferably.
  • Must be able to work and deliver against deadlines
  • Methodical, logical, with a keen attention to detail
  • Passionate about integrity of processes
  • Credentials in analysis and presentation skills would be an added advantage
  • Overall basic Global Services processes knowledge is a must. Good working interpersonal and negotiation skills and the ability to communicate at all levels.
  • Proven ability to drive high productivity & sustained performance
  • Manage conflict and counsel performance.
  • Strong team player with great attitude and high level of integrity.
  • Result oriented and proactive decision-making skills.
  • Ability to demonstrate flexibility and resilience in the face of changing business requirement.
  • Strong Analytical skills (Mathematics and Statistics background preferred)


ReqID: 19018112
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 4, 2019, 12:21:02 PM