Senior Manager, Client Management, Airlines

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Job Description

Don’t just work for a market leading global company. Help grow one. 

Why American Express?

There’s a difference between having a job and making a difference - don’t just work for a market leading global company. Help grow one.

The American Express Global Network Partnerships Airlines team is responsible for managing merchant acquiring relationships with a number of scheduled international airlines across multiple countries within the EMEA and JAPA regions.

We have an opportunity to recruit a Senior Client Manager who will be responsible for managing a portfolio of around 40 airline merchant relationships based in Europe and Africa. The successful candidate will report to the Director, Airline Relationships EMEA and JAPA.

The role includes the management of one colleague in the team.

Key responsibilities will include:

Client Management:

  • Assume primary accountability for the management, development and governance of the assigned portfolio of merchant relationships.

  • Interface with Airline Risk Management and Merchant Pricing to ensure appropriate exposure mitigation and pricing strategies are sensitively implemented.

  • Ensure adherence to all mandatory Compliance and Due Diligence processes.

  • Take ultimate responsibility for resolution of escalations from the Merchant Servicing team to ensure positive customer outcomes.


  • Drive results in terms of business development, coverage growth and portfolio governance.

  • Build and leverage relationships with key internal and external decision makers exhibiting the ability to influence without direct authority in order to achieve team goals and objectives.

  • Demonstrate customer and client focus anticipating customer needs and developing solutions to our mutual advantage.

  • Effectively lead, coach and develop one direct report.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • In depth knowledge of the airline/travel industry with a focus on payments.

  • Proven relationship management skills including the successful delivery of complex and challenging contract negotiations to “C” level with multi-national accounts.

  • A track record of effectively presenting and influencing to a senior level both internally and externally.

  • High standards of strategic thought leadership to help drive improvement and innovation within the team.

  • Cultural awareness.

  • Effective numeracy and analytical skills.

  • Willingness to travel internationally on business as required.

  • Experience and understanding of American Express merchant operations would be an advantage.

It is anticipated that this role will be based in London or Brighton UK.

Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (for Russia based candidates 810 800 83 000038).

ReqID: 19018135
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 3, 2019, 9:31:30 AM