Manager Assistant- Strategy and Planning

Get Referred

Job Description

The Manager of Business Planning (Manager Assistant) will support the Director Assistant and Executive Vice President of Global Credit and Fraud Network (GCFN) within the Global Services Group (GSG). The GCFN is comprised of Global Consumer and Commercial Credit, Global Collections, Global New Accounts and Fraud Protection Services, and plays a vital role for our customers throughout the life cycle of their product. From acquisition to responsible spend enablement to appropriate risk control to the recovery of assets, our team greatly contributes to the company’s goals of accelerating revenue growth, optimizing investments and reducing our expense base. He or she will be responsible for a broad range of activities including strategic, analytic, communications, customer and engagement initiatives to ensure business objectives and operational performance goals are achieved across the geographically diverse GCFN organization.

The ideal candidate has outstanding planning, strategic thinking, communication, and organizational skills, and a proven record of excellence operating independently and within a high performing, fast paced team environment. The individual will partner with the Leadership Team in balancing day-to-day business priorities along with strategic deliverables, in addition to providing strong project management support across GCFN wide initiatives.  He or she will be responsible for maintaining a strong, positive relationship with GCFN Colleagues and business partners. The candidate should also demonstrate a proactive approach to identifying areas of focus and execute with attention to detail. He or she will ensure the effective and efficient management of initiatives within the GCFN Executive Office’s scope of responsibility.


Job Responsibilities:

  • Coordinate agenda and logistics for a variety of planned meetings, including staff meetings, market site visits, events etc. and agreed activities are executed in line with annual calendar governance
  • Providing analysis, project management and process support to the GCFN Leadership Team
  • Central resource for information expertise, key operational and financial metrics
  • Create ad hoc reporting/analytics, proactively responding to information requests in a timely manner
  • Develop leading indicators and provide insightful analytics
  • Articulate clear and actionable recommendations based on analytics, partnering with the extended team on project execution and follow-ups
  • Provide regular executive reporting package, collaborating with a variety of stakeholders, to create insights and drive consistent deployment of GCFN strategy and goals
  • Create / contribute to impactful and engaging presentations & engagement activities such as Monthly Performance Reviews, Senior Executive Management Presentations, Strategic Projects, Town Halls and BUR presentations
  • Project Management support for GCFN wide priorities which cut across operational best practice sharing, communications, colleague engagement and Reward & Recognition
  • Developing and maintaining strong relationships with internal & external colleagues and process owners to drive timely execution of project requirements
  • Provide support on various business planning initiatives for the Global Customer Engagement Team


The ideal candidate will possess the following:


  • 3+ years- Project/ Process management experience
  • 2+ years- Analytical experience
  • Bachelor's Degree
  • Credit Operations process & metrics expertise, knowledge of AXP products, key functions and competitive environment/industry trends
  • Proven ability to organize, plan, and manage multiple tasks in a fast paced environment
  • Thorough attention to detail consistent with producing executive-level deliverables
  • Outstanding analytical and problem-solving skills and comfort with leveraging data to create insights-driven presentations
  • Strategic thought leadership and ability to translate strategy into actionable plans
  • Advanced Microsoft Office skills particularly Excel and PowerPoint
  • Self-aware communicator who can effectively influence, multitask and prioritize as business needs evolve
  • Superior written and verbal communication skills with a meticulous attention to detail
  • Demonstrated ability to successfully build, maintain, and leverage relationships with senior management and all levels within the organization
  • Proven ability to drive results in a complex, matrixed environment, and lead through persuasion and expertise with limited direct authority
  • Experienced in making improvements to customer experience
  • Experience participating and contributing to high performance teams
  • Sense of integrity with ability to handle sensitive issues and maintain confidentiality
  • Must be based in New York




  • People leadership and/or coaching experience 
  • Hands-on experience with databases and software like SQL, DB2, Tableau etc.

    Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

    ReqID: 19018137
    Schedule (Full-Time/Part-Time): Full-time
    Date Posted: Oct 5, 2019, 1:38:22 AM