Customer Care Professional - English/French Speaking Preferred

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Job Description

Preferred Bilingual (English/French)


If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then the American Express Customer Care Professional position may be an ideal fit for you. As a Customer Care Professional, you serve as the face and voice of the American Express brand. You can make a meaningful difference in the lives of merchants. Our unique servicing philosophy, Relationship Care® puts your passion to serve – and your personality – at the center of every customer interaction, creating an opportunity to deliver value to our customers while deepening relationships with our company. 

In Merchant Services, our goal is to be the indispensable payments partner of our merchant customers by delivering premium value that exceeds merchant needs. As a Customer Care Professional in Merchant Services, your goal will be to provide exceptional Relationship Care® on every interaction to drive brand loyalty and increase the revenue of our small merchants across the United States. 


  • Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment. 
  • Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy. 
  • Grow and nurture customer relationships on every interaction that results in measurable Customer value 
  • Document necessary account information and offer custom 


Qualifications

  • Preferred Bilingual (English/French)
  • Customer service experience with a passion for building customer loyalty through exceptional listening, relationship 
  • building, and strong written and verbal communication. 
  • Demonstrated consultative experience, ability to influence, resourceful 
  • Exceptional listening and relationship building skills. 
  • Demonstrated resiliency in a fast-paced metric driven environment with proficient multitasking and navigation in a windows environment. 
  • Creative problem-solving, eager to find customized solutions. 
  • Experience owning or working in a small business a plus. 
  • High school diploma or equivalent required. 
  • Bachelor’s degree preferred.

Location: 18850 N 56th St, Phoenix, AZ 85054.


Schedule: Position operates in a Monday - Friday environment and we require availability ranging from 5AM-6PM. 


Start Date: January 27, 2020 


"Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.”



ReqID: 19018196
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 14, 2019, 11:00:00 PM