Sr Mgr- Digital Payments Partnerships

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Job Description

Amex Digital Labs is responsible for catalyzing digital innovation at American Express by originating, incubating and managing emerging products and platforms that can be essential to our customers’ digital lives. We strive to emphasize creativity, customer centricity, and innovation. Focus areas include creating industry-leading digital payment solutions, using our first-class servicing network and lifestyle assets to create digital experiences, and defining new products and services based on emerging technologies and trends.  

The Global Digital Payments & Partnerships team is a high impact group within Amex Digital Labs responsible for launching, managing, and expanding new digital payments products and partnerships, including Apple Pay, Google Pay, Samsung Pay, PayPal, and other fintech companies/startups.


As Senior Manager, you will lead new and existing digital payments partnerships, including the global Apple Pay partnership.  You will own senior-level partner relationships, lead major contract and expansion negotiations, develop the overall partnership strategies, and oversee the go to market planning for new products and experiences.   You will collaborate extensively with the Digital Labs product team and a broad range of internal and external stakeholders across Strategic Partnerships, Engineering, Marketing, Network, and GCO.  You will also serve as a global advisor to the 20+ local market wallet teams where Amex is live with partner digital wallets today and support the overall payments innovation strategy for Digital Labs.





  • Serve as the lead partner manager for Apple Pay and other emerging digital payments partnerships
  • Effectively establish, manage, and grow relationships with partners and other key players in the digital payments space
  • Develop and adapt partnership/go to market strategies to meet AXP goals in the rapidly evolving digital payments landscape
  • Lead Apple Pay and other partner business operations; collaborate with product, enablement, and network teams on the development of new products, experiences, and market expansions
  • Identify new business opportunities, negotiate new and expanded strategic partnerships, and obtain internal alignment from senior level key stakeholders
  • Coordinate with advertising, marketing, PR, and international colleagues to maximize the impact of new launches
  • Partner cross-functionally with internal and external teams to support the expansion and ongoing management of the digital wallet platforms
  • Keep abreast of the evolving digital payments landscape to identify new partnership opportunities, drive the strategic roadmap of existing partnerships, and monitor the competition



  • Strong partner manager and negotiator with the ability to quickly adapt in a rapidly evolving space
  • Ability to think strategically and creatively to develop winning digital payment product and platform strategies
  • Creative thinker who can collaborate with product and partner teams to brainstorm and use design thinking to develop compelling consumer experiences that also drive AXP goals
  • Quantitative analytical skills to model customer adoption and usage and assess financial/business impact of partnerships
  • Strong program management skills to lead end-to-end partnership delivery across key stakeholder teams
  • Exceptional skill in driving results against aggressive timelines, managing multiple priorities, and ensuring flawless execution
  • A self-starter with an ability to excel in a dynamic, ever-changing environment and to switch gears as required
  • Exceptional interpersonal, communication and influencing skills with the ability to work with stakeholders across different functions, colleagues at all levels, and with partners
  • Strong understanding of consumer behavior and digital trends across categories. Desire to work on dynamic, innovative and evolving initiatives in the digital, mobile and alternatives payments space
  • Expertise in mobile and working with technical and product development teams is a plus
  • Bachelor's Degree required, MBA a plus 

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions

ReqID: 19018479
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 10, 2019, 1:56:55 PM