PA Servicing Customer Care Professional - 14 Month Secondment/Contract

Job Description

As a Program Administrator Customer Care Professional you will provide exceptional service to our Corporate Clients. You will handle a diverse range of enquiries from our Japanese Clients via phone or email and deliver effective, timely solutions.


We will provide you with the comprehensive training and support to see you become a Subject Matter Expert in this field. Once in role, you will support our Clients with system & platform, reconciliation, payment and statement issues. You will be responsible for coaching and/or re-educating our Corporate Clients on AMEX processes such as raising requests forms, changing company details and Membership Reward points.  

Your responsibilities will also include:

  • Ensuring all Corporate Clients receive World Class Customer Service

  • Monitoring and prioritizing workflows to ensure service standards (SLA) are met

  • Liaising with internal teams to coordinate any aversions or complex issues

  • Liaising with Program Administrators, Authorized Signers

  • Supporting projects and provide operational level of data for management to review

  • Perform ad hoc tasks to assist urgent client requirements and internal project requests

  • Resolve escalation and urgent enquiries
  • Process and review urgent corporate card application


    The required experience for this role includes:

    • Corporate knowledge
    • Call Centre or Customer Service experience
    • High standard of Japanese language - speaking & writing
    • Good listening skills and problem solving skills
    • Advance PC skills both Japanese and English
    • Skills in building and maintaining business relationships
    • Interpersonal, analytical and judgmental skills required.

    • Excellent time management skills and ability to manage own priorities
    • Strong interpersonal and networking skills
    • Ability to maintain composure under pressure in a demanding environment

Our Program Administrator Customer Care Professional team work in accordance to the Japanese working calander and time zone. The working hours of this role will be Monday – Friday, 11-7pm (Summer) and 10-6pm (Winter). You will be expected to work on Australian Public holidays, with the allowance to take annual leave on Japanese holidays.

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

ReqID: 19018519
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 9, 2019, 8:21:02 PM