Process Manager

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Job Description

Why American Express?
American Express is a global service company, providing customers with exceptional access to products and experiences that enrich lives and build business success.
Each day, we make it easier, safer and more rewarding for consumers and businesses to purchase the things they need and for merchants to sell their goods and services, enabling them to do and achieve more.
We’re committed to becoming the world’s most respected service brand and daily deliver extraordinary service to our customers, constantly reinventing our ways of working to ensure we offer rich rewards that redefine expectations for our clients and ourselves.
You’ll give our customers the world at their fingertips, and you’ll help them truly experience it.

Function Description:


Purpose of the Role:
Position provides a unique opportunity for an individual looking to build his/her knowledge in a core business at American Express (AXP): Global Commercial Services. Specifically, the position will be responsible for the GCS Sales Incentives. This exciting role will be part of the team managing the Sales Incentive Planning process for Global Commercial and OPEN business for American Express. This position requires extensive interaction with Business, HR, Data Strategy & Insights and Technology. The person needs to have a sound business acumen, analytical skills and interpersonal skills. Person should be able to support the various initiatives which would involve working with multiple business partners. Person should be highly detail-oriented and adept at problem solving. S/he must possess excellent collaboration skills. In addition, this individual will be working on various business analytics cases and ad-hoc projects.

Responsibilities:
• Individual must have strong knowledge and prior working experience on IBM ICM tool/Sales Incentive experience.
• Individual must be able to operate independently and must have a go getter attitude.
• He/She must be able to act as a process SME and lead customer conversations independently.
• Prior experience on Incentive management process is a must.
• Strong analytical and problem solving mindset.
• Assist system requirements, design and development efforts.
• Facilitate business requirements gathering and application testing initiatives by driving alignment with key business stakeholders.
• Perform annual updates of all compensation business rules.
• Manage key updates to reporting packages based on new requirements.
• Ensure the proposed design meets business requirements, enterprise quality standards.
• Work with quality assurance managers to coordinate system and user testing activity.
• Strong communication skills and ability to work with stakeholders across different geographical locations.


Qualifications

Critical Factors to Success:
• Individual must have strong knowledge and prior working experience on IBM ICM tool/Sales Incentive experience.
• Individual must be able to operate independently and must have a go getter attitude.
• He/She must be able to act as a process SME and lead customer conversations independently.
• Prior experience on Incentive management process is a must.
• Strong analytical and problem solving mindset.
• Assist system requirements, design and development efforts.
• Facilitate business requirements gathering and application testing initiatives by driving alignment with key business stakeholders.
• Perform annual updates of all compensation business rules.
• Manage key updates to reporting packages based on new requirements.
• Ensure the proposed design meets business requirements, enterprise quality standards.
• Work with quality assurance managers to coordinate system and user testing activity.
• Strong communication skills and ability to work with stakeholders across different geographical locations.




Past Experience:

5-7 years of experience in managing complex business applications like advanced excel, VBA, detailed business knowledge around the compensation process and business rules (ramifications of exceptions), Commercial/ B2B experience. Proven ability to align data needs to business strategies.

Academic Background:
Strong academic background from reputed institute


Functional Skills/Capabilities:
Sales Incentive Compensation Experience



Technical Skills/Capabilities:

SQL,Excel,VBA



Knowledge of Platforms:
Good to have - Knowledge of ICM


Behavioral Skills/Capabilities:
Enterprise Leadership Behaviors
• Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
• Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage


ReqID: 19018629
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 11, 2019, 4:56:58 PM