Analyst-Collections Performance Analytics

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Job Description

 Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people. Come join us and realize your potential.

Functional Description:
Global Servicing Network (GSN), within Global Services Group, delivers extraordinary customer care to Card Members, merchants and commercial clients around the world, while providing world-class credit, collections and fraud services. Our front-line care professionals and specialists handle more than 130 million customer interactions every year. Each interaction is a chance to bring the brand to life for our customers and help build on Amex’s reputation for trust, security and service.
The Global Credit and Fraud Network plays a vital role for Card Members at pivotal moments during their relationship with American Express. Global Collections manages our first and third-party collections partners and support customers facing payment challenges.

The Analyst will be responsible for:
•Delivering insights to the organization to support Late Stage Collections and Enterprise goals
•Providing analytics-based insights aid senior leaders in strategic decision making
•Using strategic focus, agility and collaboration to consistently produce insights that drive better business results
•Emphasis on understanding dashboards and applying findings derived through statistical testing
•As required/appropriate, perform hands-on analysis in support of results, including development of conclusions and implications
•Work within a team to design and execute analytical plans to improve the effectiveness of Late Stage Collections outcomes


•Strong analytical skills: proven ability to analyze raw data, draw conclusions, and develop actionable recommendations that influence business decisions; experience in the analysis of large data sets to find useful correlations.
•Understanding and/or experience with SAS/SQL, strong Excel skills. Tableau skills are a significant plus.
•Strong strategic thinker; ability to create clarity in the midst of ambiguity by focusing on meaningful outcomes.
•Possesses the agility, consensus-building skills, and perseverance to navigate a complex organization in ensuring insights lead to action.
•Possesses high intellectual curiosity and excellent problem-solving skills, coupled with strong business acumen and general pragmatism.
•Ability to build strong relationships with colleagues and key stakeholders across AMEX.
•5-10 years’ experience in insight/analytics/strategy or closely-related discipline.
•Strong verbal and written communication skills.
•Strong analytics background. BS/MS or PhD in a quantitative field - Applied Mathematics, Physics, Engineering, Computer Science a plus.
•Prior credit/collections experience a plus, but not required.

ReqID: 19018657
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 11, 2019, 1:36:15 AM