Senior Manager - Digital Product Owner

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Job Description

The Global Commercial Services Global Digital Capabilities, Transformation & Operations (GDCT&O) Team’s mission is driving transformational, innovative and strategic business initiatives globally to enhance our product capabilities. This focus directly supports the Process Automation & Onboarding Capabilities team. Core to our purpose is reimagining the solution to dramatically improve our strategic agility, speed to market, effectiveness of delivery and transparency
We work closely with our sales and account development organization – selling to new clients and helping grow business with existing clients. We have an opportunity to drive huge productivity gains in our field organization while improving the experience for clients to obtain our commercial products. We need to do more with the people we have:  sell more, expand our client programs, and drive higher satisfaction amongst our clients. We are designing and delivering global sales assisted application and onboarding experience. 

We are on a journey to create a best-in-class Product Organization. Our Product people not only understand how technology works, but how that technology intersects with the people who count on it every day. Today, innovative ideas, insight and new perspectives are at the core of how we create a more powerful, personal and fulfilling experience for all our customers.

Do you enjoy changing the world of both business and technology looking for ways to drive additional value for the enterprise?  If you’re interested in a career creating amazing customer experiences and making an impact on our sales teams, account development organization and customers, look no further.

Here’s just some of what you’ll be doing:

The Product Manager serves as a key lead within the Process Automation and Onboarding Capabilities team and will be responsible for all aspects of the end-to-end lifecycle for features or products in whole. They will champion the vision and roadmap. They have responsibility for innovating on behalf of our customers and creating product journeys and capabilities that engage our clients and colleagues, competitively differentiating American Express’ digital experiences while following the vision, executing the delivery of digital features within the Program Onboarding experience for GCS globally.

The Product Manager will collaborate with business leaders and partners to support and help create a compelling product vision, strategy and roadmap; driving products and features from concept to launch in a fast-paced environment. The Product Manager has responsibility for decision making and prioritization for their products, working with marketing, design, engineering, and servicing leaders to convert the product vision and strategy into a well-managed product roadmap with an iterative release cycle with the user in mind. The Product Manager will actively participate in all phases of the process along with cross-functional teams.

Job Responsibilities:
  • Deep engagement and consultation to understand customers and stakeholder needs
  • Identify opportunities while keeping a pulse on digital trends and customer preferences
  • Uses data to drive decisions
  • Helps define transformational user experience to create the fastest and simplest Commercial Customer experience for acquisition and onboarding driving toward the multi-year product roadmap to achieve desired level of change
  • Owns/develops/contributes to/communicates the vision and features for the product backlog
  • Help define and drives prioritization of features for teams
  • Leverages AET partnerships to develop solutions and confirms scope of features
  • Works in lock step with the Architecture team, fellow Product Managers, and scrum team(s) to manage through release of key business features
  • Full participation in and support of agile practices and ceremonies to reinforce agile development and incremental delivery with scrum team(s)
  • Understands “portfolio” work (budget& strategic themes) to build business cases with defined outcomes & key results (OKRs)
  • Helps to bring synergies across the GCP enterprise to organize/sequence priorities for development and planning across multiple trains
  • Plans and executes on quarterly Scaled Agile Framework (SAFe) Planning Events
  • Accountable for defining and sharing product roadmap and related accomplishments across the GCP enterprise, including Sales, Account Management and operational support teams while articulating the business value/KPIs/OKRs
  • Inspects and Adapts processes to bring further efficiencies for the train/program 
  • Works as a team of teams with other Product Managers/Owners across the GCP organization


  • Minimum 3-5 years driving product development and management or online user experience
  • Technical fluency with an ability to clearly describe tradeoffs with users and engineers about certain decisions and good balance with business acumen
  • A proven track record of driving digital innovation and business metrics with a customer-first mindset
  • Comfort with ambiguity and proven experience in creating business strategies for execution essential
  • Demonstrated ability to understand customer needs and translate those needs into prioritized features for execution
  • Proven project management, organization and follow-up/through skills to develop and drive technical development plans through to release
  • Experience with Scrum, Agile, or Agile at Scale (SAFe)
  • Prior experience with GCP digital products / capabilities a strong plus
  • Excellent communications skills required to gain alignment, influence priorities, solution and secure resources to achieve aggressive goals
  • Ability to build strong relationships with team members, key business partners and stakeholders
  • High energy, solution oriented team player with ability to effectively navigate a matrixed organization to drive results
  • A change agent
  • The successful candidate will have an entrepreneurial mindset, flexible spirit and tremendous will to win
  • A BA/BS preferably in Computer Science or technical field.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19018664
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 13, 2020, 4:16:02 PM