Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
Manage the relationship of SME Account Development customers via telephone / F2F, generating a profitable growth of the portfolio while creating a close business relationship. Being part of a high performance team, giving attention and follow-up to the negotiations and requirements of our customers always taking care of the brand.
•Accomplish and exceed KPIs
•Keep customer data bases up to date in Salesforce (demographics and pipeline of opportunities)
•Be able to identify opportunities to ensure incremental volume within the portfolio, based on a proper mapping of clients’ needs
•Stay updated about new products, services and processes to offer the most recent information to our customers
•Analyze and understand the market to identify niche opportunities
•Be resourceful to ensure portfolio growth
•Establish and implement loyalty strategies to retain, expand and make a more profitable portfolio
•Develop true relationships through an open communication and active listening
•Develop and share best practices within the team
•Fulfill in a timely manner all requested training and activities
•Comply with guidelines and rules of the area
This role may be subject to additional background verification checks.
Months in their actual position:
For level 25 to 30: 12 months.
For level 30 to 35: 18 months.
For level 40 to 45: 24 months.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
•Bachelor degree in Business or equivalent.
•English, written and verbal - ≥80%
•A minimum of 2 years’ experience on corporate sales solutions and/or B2B/B2C negotiations and/or development of Corporate accounts (2 yrs minimum)
•Drive the end to end process of a negotiation (turnkey account)
•Experience on multinational/international corporations.
•Experience working with CEO, CFO, COO, C-suite.
•100% results driven
•Self-leadership, maturity, flexibility and patience to respond to dynamic work environment and ever-changing needs
•Excellent multitasking ability to manage different projects and tasks at the same time.
•Ability to priorize and address customer needs.
•Ability to work based on objectives and to perform under pressure.
•Entrepreneurial approach to portfolio management; able to identify opportunities and manage through a sales process
•Strong negotiation, decision taking and problem solving skills.
•Excellent attitude, team work and ability to manage the relationship with internal and external areas of the business.
•Demonstrate effective oral and written presentation and communication skills, with the ability to influence internal and external partners.
•Numeric, analytic and reasoning skills.
•Flexible, high energy team player.
•High levels of innovation and self-motivation.
•Honesty, integrity and respect for rules.
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 15, 2019, 4:53:52 PM