There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
What to expect?
This position is accountable for managing Merchant Payment Related queries for Australia, New Zealand, Hong Kong and Singapore markets
Covers processing payment submissions
Key Performance Indicators for this role are quality, accuracy and volume of work
Attend team meetings as required, adhere 100% to prepared business schedules, plans and activities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
You will be rewarded with:
A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services.
Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
Competitive Salary – Get paid what you’re worth.
Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
American Express has been recognized and awarded “Aon Hewitt Best Employer Malaysia” for the 8 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:
Best of the best Contact Center of the Year (Gold)
Best In House Contact Center (Gold)
Best Recruitment & Retention Programme (Gold)
Best In-house Inbound Contact Centre Under 100 Seats (Gold)
Best Contact Centre Professional (Gold)
Best Contact Centre Manager (Gold)
Best Contact Centre Telemarketer (Gold)
Join us and you’ll soon see why.
What are we looking for?
Degree holder with 1-3 years working experience in Customer Service, Sales, Telesales, Hospitality, or Banking and Finance industry
A customer centric, can-do attitude for your customers
Good PC skills/Familiarity of PC usage
Good Customer Service Skills
Sound resolution skills
Good English verbal & written communication skills
Spoken Cantonese and Mandarin is a must.
Expertise in Written Chinese language is an advantage
Active listening skills
Pro active Team player
Flexible to work on shifts hours as well as weekends & public holidays (when required)
To qualify for this position, you must have a valid work permit to work in Malaysia.
ReqID: 19018873 Schedule (Full-Time/Part-Time): Full-time Date Posted: Oct 16, 2019, 3:45:07 AM
US Job Seekers: If you have a disability and would like to request an accommodation in order to apply for a position
you may contact us by clicking here or call our US Toll-free number at 1-855-297-7327.
Anonymized data is stored for redirects to the career site tracking successful searches leading to job applications in effort to measure effectiveness of partners in sourcing job candidates and job searches. We request use of anonymized data to improve your experience on our site.