Manager, Payment Consultant

Job Description

  • Responsible for consulting to the major merchants for American Express.
  • Maintain in-depth and current knowledge about the payments industry, market trends, existing and new payment-related technologies, products and services, and the structure of American Express and customer organizations.
  • Develop and maintain payment partner relationship.  Proactively explore collaboration and efficiency gain opportunity.
  • Be an experienced and persuasive consultant with strong analytical skills, thought leadership, technical payments knowledge (card present and card not present).
  • Possess a strong track record of complex problem solving, developing business relationships and flawless project execution.
  • Develop and maintain an in-depth understanding of the merchant (current merchant’s payment acquiring environment, history, current goals and organizational drivers) and the payments industry
  • Provide consultative sales/solution support to merchants alongside the Merchant Acquisition (MA) and Client Management (CLM) teams in Hong Kong


  • Detailed understanding of merchant acquiring payment processing, point of sale technology and emerging payment technologies (e.g Payment Terminal, EMV, PSD2, SCA, Mobile, Tokenization and QR) and the ability to articulate complex issues in a simple, non-technical manner
  • The ability to establish, build and leverage relationships with both partners, internal stakeholders, and externally across the industry
  • Robust project/program management skills with a track record of driving results on multiple initiatives concurrently
  • Outstanding people leadership skills
  • Consultative sales, facilitation and negotiation skills
  • Good understanding of card payments authorization, submission, reconciliation and disputes processes across a range of payment acquiring products and merchant industries
  • Excellent presence with solid written, verbal communication and presentation skills
  • Ability to articulate complex issues in a simple non-technical manner
  • Flexibility to work across time zones with global counterparts     

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

ReqID: 19019160
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 23, 2019, 10:28:41 AM