American Express is hiring a Senior Analyst in the Partnership Marketing Capabilities organization in US Consumer Marketing and Services (CMS) in New York City. This Senior Analyst role reports to the Senior Manager, Partnership Marketing Capabilities. Partnerships (defined as co-brand, distribution and strategic merchant partnerships) represent a substantial portion of total cards/billings acquired, organic growth, and incremental billed business, and is a critical area of focus to drive profitable, efficient and transformational acquisition and customer growth.
This role liaises with the Product Development COE product owners and partners with them to co-lead 4 key areas of responsibility; 1) Uses design thinking and scaled Agile principles to define and execute new acquisition marketing digital products and customer experiences, 2) Manages the business development efforts to sell in new products and customer experiences to Partners, 3) Owns the client relationship of integrating our products and experiences in partner owned channels, and 4) owns the strategic roadmap and partner coordination of Agile LPM inputs and outputs for your products and customer experiences.
Apply scaled agile methodology and principles to deliver world class digital products and customer experiences
Using design thinking principles to define and evolve our Partnership Marketing Capabilities short term and midterm product and customer experience roadmap in order to optimize and scale partner channel card acquisition and organic growth across the portfolio
Create and maintain product documentation, including flows, requirements, and business rules
Work closely with stakeholders to ensure timeline and expectations are communicated appropriately
Obsess about customer experience and work in support of growing digital engagement of our card members
Business owner of specific marketing products or integrations once they are rolled out, in partnership with Technologies, Product COE, or vendors as appropriate.
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
- Bachelor’s Degree in a related field, and a minimum of 3 years of professional experience
Experience using design thinking principles to define customer experiences and roadmaps
Experience with Agile methodologies and ceremonies; Scaled Agile preferred
Exposure to APIs and tech infrastructure a plus
Organized and results driven with the ability to work under pressure and balance multiple projects and priorities simultaneously
Process driven with a high attention to detail
Strong communicator with the ability to influence others and challenge the status quo
Comfortable working closely with product owners, business owners, and external partners
Driven by qualitative and quantitative insights; uncovers key data points to solve problems and support decisions
Possesses a natural curiosity of emerging technology and trends; is a critical thinker and problem solver
Ability to influence internal and external partners
Ability to translate between marketing and technology organizations
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 29, 2019, 8:36:52 PM