Senior Business Analyst

Job Description

Why joining the EMEA Merchant Acquisition Sales Department?


At American Express we can offer a great brand, career, training and a fantastic team environment to develop your career. As an European hub, based in our new European Head office, we offer a rewarding package and the opportunity to work at one Spain's premier employer brands.


The EMEA Merchant Acquisition Sales organization is a sales team of different nationalities speaking more than 28 languages based in Madrid. Our teams successfully acquire and manage relationships with merchants in European Markets.


Within our organization, the Sales Support & Systems (SS&S) team’s mission is to deliver the best-in-class support to the Sales organization providing sales insights, reporting and analytics, project management, and leading business transformation opportunities.


Within SS&S, the Senior Business Analyst role is responsible of managing projects to support driving results. It’s essential to understand and identify the channels strengths and opportunities by consulting with stakeholders and creating innovative and value-added change management, communication.


Talk to our people and you’ll find out what we’re really all about. Open, creative, risk-taking, collaborative and innovative are just some of the expressions you’ll hear.

What do we expect from you?


This is an excellent opportunity for an individual to gain deep understanding of the EMEA Telesales & CCLM organization, develop and refine strategies and specific analysis / modeling solutions, and work with exposure to and insight from the leadership.


The successful candidate will quickly develop relationships and position him/herself in an advisory role to identify opportunities, analyze complex variables and create strategies that enhance sales and client management performance. This role is for an ambitious self-starter who is comfortable working within ambiguous parameters in a dynamic organization.


Main responsibilities

  • Identify and implement opportunities to leverage systems and databases to provide reporting and analytical data and insights to address key business needs

  • Execute robust processes to deliver monthly reporting, ad hoc analysis, trigger based call models, forecasts and results

  • Serve as Subject Matter Expert and provide training and guidance on SAS / Python

  • Execute and report on recurring and ad hoc sales and CRM campaigns

  • Serve as liaison with technical teams (voice / data)

  • Develop business insights to gain understanding of portfolio performance. Identify trends in activation, cancellation, and activity level

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • B. Sc. (or equivalent) in Statistics / Mathematics / Engineering (or similar)
  • Strong analytical skills, minimum 2 years’ experience in analytics / MI role

  • Ability to drive results while working on multiple projects with multiple stakeholders and in changing environments

  • Good English language communication skills, both verbal and written

  • Must be a self-starter with the ability to work on projects independently and drive results

  • Advanced SAS programming skills; advanced domain of SQL language; intermediate Python programming skills

What do we offer in return?


Success is rewarded through an attractive package, including a incentive plan and a strong benefits package. Positive attitude!


Benefits and perks

  • New state of the art offices, very well connected just near to Feria de Madrid. Metro Station one minute, ten minutes conneted with the city center. Parking facilities.

  • Meal Vouchers

  • Medical Insurance

  • Life and Accident Coverage

  • Amex personal card with no annual fee

  • Educational and Language Allowances

  • Work from home (up to three days per week)

  • Sports, Voluntary activities, healthy incompany activities (Yoga, Pilates, Hipopresives, Soccer Team, Phisiotherapy, Mindfulness)

  • Amex cafeteria, shower rooms, international collaborative library and many other building facilities

  • And lots more!

It’s our culture that makes American Express an outstanding place to work, if you’re ready to take on a challenge and make an impact, apply now – we are recruiting for roles with immediate start!

Check out this link for more about American Express!


American Express is an equal opportunity employer.

Why American Express?

There’s a difference between having a job and making a difference.


Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


Proud to be recognized by Great Place to Work España - Ranked 2nd of overall Best Companies  


ReqID: 19019486
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 14, 2019, 12:49:10 PM