Analyst/Sr. Analyst, Lodging Program Communications

Get Referred

Job Description

This position is an exciting opportunity to join the fast-paced and dynamic environment of the Lodging Program and Partnerships group within Travel & Lifestyle Services. The Analyst/Sr. Analyst, Lodging Program Communications will concept and execute a streamlined communication strategy that directly engages with our strategic lodging suppliers and internal stakeholders, ultimately contributing to a stronger program in service of the Premium Card Member.


The Analyst/Sr. Analyst will create communication assets and materials across various topics inclusive of, but not limited to, program orientation, capabilities enhancements and trainings, program updates, and company news. S/he will own the production of individual partner account review materials, messaging on internal and external support sites, and in sum, craft the supplier-facing voice of Fine Hotels & Resorts and The Hotel Collection.  This person will also take the lead for Lodging team, internal stakeholder, and leadership presentations/communications in support of the Lodging team. 


The successful candidate will be adept at crafting strong, succinct messages, demonstrate creativity and be detail-oriented and results-driven.  Excellent written and PowerPoint skills are a must.  S/he will display comfort working with and influencing partners internally as well as with critical external lodging suppliers. The Analyst/Sr. Analyst will report into an Account Manager on the Partnerships team.

Responsibilities include, but are not limited to:


  • Create, own, iterate and maintain partner-facing communications that supports Lodging Partnerships and Program strategic initiatives and goals
  • Develop a communications calendar and flawlessly execute it by:
    • Developing and tracking project plans
    • Communicating with internal and external partners
  • Create partner account review PowerPoints, own partner-facing reporting and support the creation of internal strategy decks
  • Develop communications and presentations for the Lodging Team to share with internal stakeholders and leadership 


  • 1-3+ years of agency- or client-side work experience in communications or public relations with proven success working with internal partners, external partners, and/or agencies
  • Excellent verbal and written communication; with strong PowerPoint and Excel capabilities
  • Strong relationship-building, project management and collaboration skills, with a demonstrated ability to manage multiple priorities and projects
  • Must possess curiosity, creative thinking and a passion for storytelling
  • Must have a positive attitude, will to win, and be flexible/adaptable to change
  • Knowledge of the lodging industry and passion for travel a plus
  • Bachelor’s Degree holder
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

ReqID: 19019551
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Oct 31, 2019, 3:41:57 PM