Fraud Analyst

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Job Description


s is a Band 28 requisition.


Why American Express?



There’s a difference between having a job and making a difference.




American Express has been making a difference in people’s lives for over 160 years,


backing them in moments big and small, granting access, tools, and resources to take


on their biggest challenges and reap the greatest rewards.




We’ve also made a difference in the lives of our people, providing a culture of learning


and collaboration, and helping them with what they need to succeed and thrive. We


have their backs as they grow their skills, conquer new challenges, or even take time to


spend with their family or community. And when they’re ready to take on a new career


path, we’re right there with them, giving them the guidance and momentum into the


best future they envision.




Because we believe that the best way to back our customers is to back our people.




The powerful backing of American Express.


Don’t make a difference without it.


Don’t live life without it.








Function Description:

Reviewing new merchant set-ups and accordingly taking decisions on approving or declining

Purpose of the Role:
Ensure accurate analysis of merchant setups, fraud claims and make sound decisions to approve or decline the same through systematic analysis.

Ensure accurate analysis of merchant setups, fraud claims and make sound decisions to approve or decline the same through systematic analysis.

2. Meet and endeavor to exceed metrics on transactional quality, compliance regulations and productivity as per goals.

3. Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.

4. Balance customer interests with the interests of American Express.

5. Communicates effectively, oral and written to identify and document necessary information

6. Make outbound calls to card members, banks, client managers to validate information






Critical Factors to Success:
Amex product knowledge desirable

Past Experience: 1-4

Academic Background:
Graduates only(No Post Grads/Btechs)

Functional Skills/Capabilities:

Merchant Risk related tools experience preferred

Technical Skills/Capabilities:

Fraud Knowledge desirable

Knowledge of Platforms:

Genesis, FSV, MS3, Lexis Nexis experience preferred

Behavioral Skills/Capabilities:

Flexible to work in any shift

Enterprise Leadership Behaviors

•Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective

• Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential

•Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage  


ReqID: 19019704
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 7, 2019, 5:04:05 AM