Senior Manager – Loyalty And Benefit Innovation

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Job Description

Do the right thing for our customers, our company and your career.


This is a Band 35 position.


The Global Loyalty & Benefits Center of Excellence, within the Global Premium Products & Benefits organization, is responsible for setting the enterprise-wide vision for Loyalty and Benefits that leverages our partnerships, marketing assets and capabilities to create a global, market-leading approach to loyalty.


The position in the newly formed Benefit Innovation Team will support the organization’s efforts to source and execute partnerships and develop new card member benefits. Specifically, this role will innovate upon transformative strategies as it relates to loyalty, analyse and assess prospective partners, sell in our vision to those partners and successfully execute and manage these new benefits. This includes building out a pipeline, developing the go-to-market strategy and effectively selling that vision to new partners.  


This role will work cross functionally with several groups across American Express including Amex Technologies, Digital Labs, GCO, Controllership, Membership Rewards, Marketing, Card Product and Channel Management.


Key Responsibilities:

  • Discover, assess and source external start-up companies in line with benefit strategy

  • Develop, sell-in, negotiate and drive the go-to-market strategy for benefits

  • Drive complex negotiations with new partners

  • Collaborate with internal and external product/tech partners to develop customized deployment solutions

  • Create, execute and manage innovative programs to drive meaningful results

  • Cultivate strong working relationships across the Blue Box to drive results

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


  • Strategic mindset to look beyond business as usual and uncover new growth opportunities

  • Experienced relationship manager with a proven ability to sell-in ideas

  • Ability to build relationships, influence, and partner effectively with cross-functional teams

  • Proven track record in navigating opportunities through complex negotiations

  • Strong analytical, business & financial acumen with ability to develop and evaluate revenue models

  • Exceptional written, presentation and verbal communication skills

  • Strong aptitude for innovation and comfort in creating concepts from a blank canvas

  • Previous experience in the start-up space preferable

  • Project management skills and the ability to manage multiple priorities/projects

  • Track record of driving results

Why American Express?

There’s a difference between having a job and making a difference.


Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


To complete your application please click on the links below. However, if you require any assistance with the completion of this process – or need any reasonable adjustments to be made – then please contact the Recruitment Team on or 00800 83 000038 (free phone, subject to individual carrier charges). For Russia based candidates on 810 800 83 000038.


ReqID: 19019758
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 5, 2019, 11:09:47 AM