Vice President, Global Human Resources Communications

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Job Description

Vice President, Global Human Resources Communications, American Express

We have a great opportunity for a dynamic communications professional who is passionate about helping to design and deliver the world’s best colleague experience – and to engage more than 60,000 colleagues in shaping our inclusive culture and sharing American Express’ story in effective, innovative ways.


This VP role is the communications lead for our Chief Human Resources Officer, who is driving an exciting transformation of the HR organization with a focus on enabling people across Amex to do their best work, grow as leaders, bring their full selves to work and move the business forward. We’re looking for:

  •           An energetic leader who sets a high bar for quality, and inspires the team to innovate and deliver great results
  •         A clear thinker who can design and implement a holistic communications strategy across a range of key constituencies
  •          A curious, empathetic learner who seeks outside perspectives and obsesses over engaging colleagues and making their day-to-day experience great
  •          An outstanding writer, editor and content producer who is versatile across a range of content formats, delivery channels (digital and face-to-face), and types of messages
  •          A very strong collaborator and influencer who builds effective relationships
  •          An agile advisor who demonstrates sound judgment and executive presence

If this sounds like you, come join an energetic team within Corporate Affairs & Communications and be part of a global, growing company that has deep roots in service and delivers powerful backing to millions of business and consumer customers.


Key Responsibilities:

  • Provide outstanding leadership of our HR communications function, which includes developing an integrated communications strategy that supports the goals of the HR organization and the enterprise
  • Advise and support the CHRO and senior leadership team on the best ways to engage with various audiences and across internal and external channels
  • Create key messages and lead proactive communications; work with CA&C colleagues on issues management related to HR
  • Effectively manage a team that is responsible for all global HR communications, including strategies and tactics that drive colleague engagement, leadership and career development, and retention
  • Working with the CHRO chief of staff and team, develop presentations, write and edit a wide range of communications, oversee creation of digital content
  • Direct or evolve engagement with a diverse set of communication channels and forums, including the company intranet, social media, e-newsletters, meetings/events, mobile apps, feedback tools and more
  • Build a results-driven approach to message delivery, content management and engagement
  • Build excellent relationships and collaborate productively with HR business partners and others – including brand, public affairs and technology colleagues – to deliver consistent, aligned and high-impact communications




  • Bachelor's degree; MBA or advanced degree a plus
  • Minimum 10 years of experience within a corporate communications, marketing or HR organization, and/or working directly with clients through an agency
  • Demonstrated experience with internal and senior executive communications, and with a range of digital platforms, including social media
  • Proven track record of delivering high-impact internal and/or external communications, including message development, strategic communications planning, innovative digital content, integrated communications channel strategies, audience segmentation and measurement
  • Demonstrated ability to build relationships with senior leadership, and engage effectively and positively with clients and stakeholders
  • Ability to build, motivate and develop a team to solve problems, and work across multiple functions
  • Exceptional writer who is able to communicate clearly and effectively across a variety of formats, tones and audiences
  • Experience with innovative digital platforms and approaches to employee communications
  • Strong project management experience and relentless attention to detail
  • Demonstrated ability to think strategically and creatively while pushing a variety of projects through to completion 

ReqID: 19019804
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 6, 2019, 3:01:59 PM