Credit Analyst / Debt Collector

Job Description

What do seek in a job? Is it a challenge, opportunities for growth, a pleasant working atmosphere? American Express Brussels offers it all!

American Express is one of the largest players in the field of payment cards worldwide. Our cardholders not only have a unique card, they can also enjoy attractive benefits and travel services. Our office is located in Brussels South-East (Auderghem area) and consists of more than 150 employees. It is a fantastic place to work. Through on the job training you can learn a lot here at a rapid pace. You also get to know very interesting products and customers. Moreover, the size of the organization is perfect for building close relationships with colleagues.

About the role


Our Global team of Credit Specialists know that helping customers is at the heart of our business. But sometimes the right thing to do isn’t easy. It can mean declining requests to extend credit and collecting overdue funds. But they also understand that this could be the best decisions not only for American Express, but for the customer as well.


Do what’s right for customers, our company and your career.

Like every customer, every situation is unique, however some of your responsibilities are clear. You will:

  • Handle incoming and outgoing calls for credit related matters in English / Dutch / French
  • Reply to incoming emails in English / Dutch / French
  • Make profitable spend decisions based on risk assessment and card member profiles
  • Recommend cancellation or suspension of spending privileges where required
  • Effectively negotiate and discuss alternate payment arrangements and repayment plans

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Who are you?


We are looking for new colleagues who are fluent in Dutch, French and English. For this position, it is important you are able to take a professional approach to challenging situations. Other requirements are:

  • Affinity with processing data and accountancy

  • Great interpersonal relationship building, presentation and communication skills

  • Great problem solving and decision-making skills

  • Demonstrated ability to work both independently and in a team environment

This challenge is particularly interesting for those who are interested in understanding customers’ financial arrangements and requirements, are strong in relationship building, and have great problem solving and decision-making skills


What does American Express offer you?

  • An attractive salary;

  • 12 months of work, 13 months of payment;

  • Holiday pay in May;

  • 100% public transport reimbursement;

  • Meal vouchers;

  • Sport & culture vouchers, eco checks, end-of-year checks;

  • With full time employment you get up to 27,5 vacation days;

  • Close guidance to help your development;

  • Excellent pension program;

  • American Express Green or Gold card.


Since its foundation, American Express has developed a history of transformation through its ability to innovate, disrupt and evolve. This has been underpinned by our dedication to our customers, to our employees, and to our Company ‘Blue Box’ Values:

  • We deliver for our Customers.

  • We make it great.

  • We do what’s right.

  • We respect people.

  • We need different views.

  • We win as a team.

  • We care about communities.

We have an open, creative, and collaborative culture which is why we regularly win best workplace awards all over the world. So, if you’re ready to take on a challenge and make an impact, you owe it to yourself to launch or grow your career at American Express.


Please feel free to contact us if any questions, you are welcome to send in your application today!

Why American Express?

There’s a difference between having a job and making a difference.


American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.


We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.


Because we believe that the best way to back our customers is to back our people.


The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


ReqID: 19019852
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 23, 2019, 7:34:18 AM