Head of Small Merchant Acquisition

Job Description

This role is part of the Merchant Acquisition team responsible for leading and developing channel acquisition strategy to aggressively grow network coverage and drive business profitability for Global Merchant & Network Services in Hong Kong.  Reporting to the Director of Merchant Acquisition, this role will lead two Team Leaders of 20 field sales to deliver Sales Channel goals.  The key pillars of the job include defining and implementing effective acquisition strategy, building a robust pipeline of small merchant opportunities, coaching and driving team performance along with improving overall perception of coverage for American Express across the market. 
Key Responsibilities:
  • With the long-term goal in growing small merchant coverage, POS profitability and Active Location-In-Force, you will work alongside with the Director of Merchant Acquisition to develop and execute acquisition strategies to achieve business KPI.
  • Present new strategic ideas to enhance sales productivity, effective pipeline management, improve operational efficiency, driving merchant activation, achieve merchant satisfaction and minimizing channel conflict.
  • Provide coaching and leadership for Team Leaders in meeting individual and team performance metrics set by the business.
  • Effectively manage the designated budget given to drive channel acquisition effectiveness.
  • You are accountable for channel performance forecast and optimize existing CRM capabilities like Merchant force, MIRA, SMART systems to create visibility of pipeline, wins and target achievements.
  • Work with key internal stakeholders in building comprehensive analytical capabilities with respect to coverage tracking of key malls and micro-geographies.
  • Align with card issuers in developing special project to explore new business opportunities.
  • Develop and implement tactical marketing and promotion programs with Merchant Engagement and Marketing teams to ensure defined coverage, growth and activation targets are met.
  • Ensure adherence to regulatory/association/compliance regulations.


  • Bachelor degree or above.
  • A minimum 3 years’ experience in business sales team management with a proven track record is preferred.
  • Knowledge or experience in Payment industry will be an advantage.
  • Strong presentation and time management skills with the ability to work under pressure and meet allocated deadlines.
  • Self-motivated team player with abilities in influencing/negotiating with customers/merchants/internal stakeholders.
  • Strong commercial acumen with a strategic line of thinking.
  • Well-rounded business skills with an in-depth understanding of the American Express merchant base and value proposition.
  • Knowledge of Excel, Word, PowerPoint and CRM applications, preferably, Salesforce.
  • Cantonese is preferred  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

ReqID: 19019891
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Jan 8, 2020, 9:14:42 AM