This is a Band 28 requisition.
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years,
backing them in moments big and small, granting access, tools, and resources to take
on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning
and collaboration, and helping them with what they need to succeed and thrive. We
have their backs as they grow their skills, conquer new challenges, or even take time to
spend with their family or community. And when they’re ready to take on a new career
path, we’re right there with them, giving them the guidance and momentum into the
best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
JOB DESCRIPTION:
Function Description:
Handles inquiries and disputes related to Credit Bureau reporting of American Express accounts received from Card Members and authorized third parties via written correspondence. Requires a very thorough/ careful investigation using a range of credit details available from different sources, checking/correcting the credit bureau reporting’s basis card member history and current status. Provide accurate and most updated information in response to card member disputes and inquiries
Purpose of the Role:
Handles inquiries and disputes related to Credit Bureau reporting of American Express accounts received from Card Members and authorized third parties via written correspondence.
Responsibilites:
Requires a very thorough/ careful investigation using a range of credit details available from different sources, checking/correcting the credit bureau reporting’s basis card member history and current status. Provide accurate and most updated information in response to card member disputes and inquiries
Qualifications
QUALIFICATION:
Critical Factors to Success:
Demonstrated dependability/self-motivating skills.
Demonstrated ability to work effectively within a team environment as well as independently
Strong Team Player with high level of integrity
Strong Knowledge to American Express Product, Policies & Procedures.
Change Management Ability & self-motivating skills
Past Experience:
0-3years
Academic Background:
Graduate in any stream
Functional Skills/Capabilities:
Strong Verbal & Written communication skills and listening skills.
Voice Fit
Should possess Analytical, Decision Making and Problem Solving Skills
Knowledge of Platforms:
Basic computer skills
Behavioral Skills/Capabilities:
Demonstrated dependability/self-motivating skills.
Demonstrated ability to work effectively within a team environment as well as independently
Strong Team Player with high level of integrity
Strong Knowledge to American Express Product, Policies & Procedures.
Change Management Ability & self-motivating skills
ReqID: 19019995
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 15, 2019, 5:50:33 AM
