Intern

Qualifications

About American Express:

We are a global services company and the world’s largest card issuer. Our direct relationships with many millions of consumers, businesses and merchants worldwide – combined with our leading-edge marketing, information management and rewards capabilities – enable us to offer an array if valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests.

Overview of the Business:

Global Business Services (GBS) is a shared services organization that brings together key internal functions to support all American Express; manages procurement, Customer Fulfillment Network, servicing and disputes, manufacturing and automation, real estate, marketing operations, sales operations & business enablement; and partners with business units to execute complex change initiatives.

This position is in Sales and Business Enablement (SABE) is an Enterprise Utility that provides service support to organizations across the company. SABE provides products/services like Performance Reporting & Insights, Incentive Servicing, Marketing Operations, Data Platforms & Capabilities, Operational Excellence Enablement and Travelers Cheque & Prepaid Services along with and other internal services to support business growth and strategies across American Express.

In summary, the SABE organization mirrors career opportunities which may individually belong to different Business Units within the American Express Enterprise.

Job Responsibilities:

The role provided will be a part of one of four SABE job families – Sales Force, Data Capabilities, Operations and Performance Reporting. Specific job responsibilities vary as per Job Family. Key role requirement and skills are outlined below:

1. Sales Force - Product Management, Product Service ownership Accounts integration, Knowledge Management. Technical Skills: Salesforce, Java/C++, Any programming language, ADM 201 or DEV 401 certified

2. Data Capabilities - Service Model Establishment, Data Analysis and Data Governance, Ticket Management. Technical Skills: Hive, SQL, SAS, Python, Agile

3. Operations - Operational Excellence Enablement for Regulatory Testing and Monitoring and Due Diligence of Merchant Contracts. Sales Incentive servicing, Marketing Operations to support Campaign Set up and & Delivery, Campaign Measurement, Project Management. Technical Skills: Familiarity with VBA programming, MS office, MS Access, Project / campaign management principles familiarity

4. Reporting and Data Insights - Insights products, Influence Data & Platform Strategy, Self Service Dash boards. Technical Skills: Hive, SQL, SAS, Python, Agile. Driving Products/Engagement, Communication skills, collaboration.

Generally, the role will entail the following responsibilities

• Ensure the processes that are created and implemented have strong value proposition for the business and long lasting usefulness.

• Create innovative solutions and solve complex business problems, leveraging leading technologies like SAS, Big Data, Java, Hive, Python, SQL Salesforce etc.

• Innovate with a focus on developing newer and better approaches using big data & machine learning.

Overall skills required:

• Ability to drive project deliverables to achieve business results

• Ability to work effectively in a team environment

• Strong communication and interpersonal skills

• Learning agility and work independently with complex, unstructured initiatives

• Analytical thought process, with Data handling, reporting and data research/Mining

• Ability to Integrate With Cross-Functional Business Partners Worldwide

• Knowledge of S.A.S. , Java, Hive, Python, SQL, Salesforce, Agile is an added advantage

• Knowledge of MS Office – Power Point, Excel, Word

• Familiarity with Design Thinking, Six Sigma, LEAP and / or LEAN continuous process improvement techniques will be an added advantage