Customer Care Professional (Japanese Speaker) カスタマーケアプロフェッショナル

Job Description

Customer Care Professional – Japan Corporate Servicing


As a Customer Care Professional in the Corporate Services Delivery Japan Team, you will be responsible for providing premium customer service and conducting maintenance activities to our Corporate Clients to assist and resolve their requests in an operations environment.

Responsibilities for this role include:
  • Receiving requests from Japan Corporate clients via emails or other channels to provide maintenance activities or outbound calls to resolve enquiries.
  • Work within scheduled Japan working hours and public holidays.
  • Providing excellent customer service by resolving issues in a timely manner.
  • Maintaining customer details accurately; adhering to compliance standards.
  • Supporting other functions within the team to ensure SLAs are met.
  • Liaising with other departments to ensure a smooth experience for clients and customers.
Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

You will be rewarded with:
  • A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services.
  • Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
  • Competitive Salary – Get paid what you’re worth.
  • Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
American Express has been recognized and awarded  “Aon Hewitt Best Employer Malaysia” for the 8 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:
Best of the best Contact Center of the Year (Gold)
Best In House Contact Center (Gold)
Best Recruitment & Retention Programme (Gold)
Best In-house Inbound Contact Centre Under 100 Seats (Gold)
Best Contact Centre Professional (Gold)
Best Contact Centre Manager (Gold)
Best Contact Centre Telemarketer (Gold)
Join us and you’ll soon see why.


  • High standard of Japanese language – speaking & writing
  • Premium customer service skills
  • Excellent English writing and speaking skills 
  • Good listening skills and problem solving skills
  • General PC skills both Japanese and English
  • Building and maintaining business relationship skills 
  • Results driven with determination to succeed
  • Openness to take on feedback to improve individual performance
  • “Can do” attitude and willingness to go beyond as a great service provider

ReqID: 19020274
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 15, 2019, 12:44:31 AM