Team Leader - Operations (Night Shift - US Market)
Kuala Lumpur, Malaysia
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Lead a team of Customer Care professionals, in a US inbound servicing centre (Night shifts only)
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
You will be rewarded with:
A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services.
Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
Competitive Salary – Get paid what you’re worth.
Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
American Express has been recognized and awarded “Aon Hewitt Best Employer Malaysia” for the 8 consecutive time. American Express Malaysia also won 23 prestigious awards from the Contact Center Association of Malaysia. Among these are the following:
Best of the best Contact Center of the Year (Gold)
Best In House Contact Center (Gold)
Best Recruitment & Retention Programme (Gold)
Best In-house Inbound Contact Centre Under 100 Seats (Gold)
Best Contact Centre Professional (Gold)
Best Contact Centre Manager (Gold)
Best Contact Centre Telemarketer (Gold)
Join us and you’ll soon see why.
A natural and inspirational coach - a proven motivator of people
A passion for, and experience in the delivery of premium customer service
Proven ability to handle multiple priorities, work in a fast paced environment and make decisions quickly
Demonstrate superior communication/interpersonal skills
Creative and dynamic thinker
Proven ability to drive improvements in team performance
Proficient in Microsoft applications such as Word, Powerpoint, and Excel
People leadership experience
Experience in an international contact centre environment
ReqID: 19020278 Schedule (Full-Time/Part-Time): Full-time Date Posted: Jan 8, 2020, 1:24:41 AM
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you may contact us by clicking here or call our US Toll-free number at 1-855-297-7327.
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