Director, Platinum Travel

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Job Description

American Express Travel & Lifestyle Services (TLS) provides our Card Members around the world with a full range of travel services, from trip planning and booking to enhancing the broader travel experience.  It is our mission to become essential to our customers by providing differentiated products and services.  To accomplish this, we must make Membership come to life every day.


In this exciting role as Director of Platinum Travel - Onsite, you will be responsible for in excess of 400 colleagues, who are located in our Sunrise, FL and Phoenix, AZ service centers, so the ability to create fellowship will be essential.  We are looking for an individual who is a proven people leader in a contact center environment, with excellent coaching abilities to develop his or her team.  As our ambassador for the service, you will also have direct contact with some of our Card Members, so a high level of diplomacy & sensitivity will be required. The overall focus will be on maintaining world class service delivery which enhances our customers' experience with TLS, creating brand advocates.

In this role, you will be responsible for:


This role will be based in Phoenix, AZ or Sunrise, FL Service Center
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position
ReqID: 19020332
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 19, 2019, 8:13:35 AM