Customer Care Professional - ANZ Corporate / SBS Servicing

Job Description

Why American Express?

There’s a difference between having a job and making a difference.
 
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
 
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.
 
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.


  • Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
  • Talk and react personally to whatever the circumstances and assist our customers to understand potential issues and how we can assist.
  • Listen to the real need, find what you can give the customer that they don’t know is there and create powerful solutions to get the job done the first time.
  • Grow and nurture customer relationships on every interaction that results in measurable customer value.
  • Take pride in delivering great service in a fun environment that celebrates recognition, as well as a vibrant, fast paced and diverse culture.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Qualifications

  • At least 2 years of call center experience in banking and financial industry is a must
  • Confidence to go off script in a fast paced metric driven environment with proficient multitasking and navigation
  • Experience dealing with customers in Australia and / or New Zealand preferred
  • Passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
  • Resourceful with demonstrated consultative experience, ability to influence
  • Creative problem-solving, eager to find customized solutions
  • Bachelor’s degree, associate’s degree and college undergrads may apply


If you are passionate about serving customers, results driven and interested in working for a world-class global brand, then Global Servicing Group at American Express may be an ideal fit for you.


Apply Now!

There are two ways to apply. They both go through the same process and would involve creating an online application. It’s up to you which one you choose. You can either apply online now or walk-in from Monday to Friday anytime from 9am-5pm at the following address:
 
 
American Express Recruitment Centre
28F, Bonifacio One Technology Tower
3030 Rizal Drive West
Bonifacio Global City, Taguig
Metro Manila

ReqID: 19020350
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 25, 2019, 7:37:22 AM