There’s a difference between having a job and making a difference.
Because we believe that the best way to back our customers is to back our people.
Don’t make a difference without it.
Don’t live life without it.
- Deliver extraordinary customer care by responding to questions concerning customer accounts in a fast paced, structured customer care environment.
- Talk and react personally to whatever the circumstances and assist our customers to understand potential issues and how we can assist.
- Listen to the real need, find what you can give the customer that they don’t know is there and create powerful solutions to get the job done the first time.
- Grow and nurture customer relationships on every interaction that results in measurable customer value.
- Take pride in delivering great service in a fun environment that celebrates recognition, as well as a vibrant, fast paced and diverse culture.
- At least 2 years of call center experience in banking and financial industry is a must
- Confidence to go off script in a fast paced metric driven environment with proficient multitasking and navigation
- Experience dealing with customers in Australia and / or New Zealand preferred
- Passion for building customer loyalty through exceptional listening, relationship building, and strong written and verbal communication
- Resourceful with demonstrated consultative experience, ability to influence
- Creative problem-solving, eager to find customized solutions
- Bachelor’s degree, associate’s degree and college undergrads may apply
28F, Bonifacio One Technology Tower
Bonifacio Global City, Taguig
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 25, 2019, 7:37:22 AM