-
Join and be associated with one of the world’s most renowned brand!
-
You will handle premium customers based in United States of America, Singapore, Australia, New Zealand, India, and United Kingdom.
-
You will interact with premium customer to protect their account from fraud activities primarily on inbound and outbound calls, whilst proving World Class servicing.
-
Make sound decisions through systematic analysis.
-
Meet and perform above and beyond expectations especially on Customer Experience and Efficiency metrics.
-
Highlight and recommend changes in workflows, procedures, based on customer demands to meet their needs and ensure best-in class customer experience at all time.
-
You will be servicing a diverse number of markets and Customers who are our esteemed Service Establishments and valued Card Members.
-
Provide premium and personalized services to customer by enabling spend and generating revenue, whilst minimizing Credit and Fraud risk.
-
Live by the mantra to Reduce Provision, Enable Spend and Prevent Fraud!
- A great place to work – We are in the top 10 most admired companies in the world…And the #1 amongst Financial Services.
- Fun at work! A great culture and environment – Game rooms and lounge area are situated in each floor to encourage a fun and happy workplace.
- Competitive Salary – Get paid what you’re worth.
- Career advancement opportunities – Shaping your future & opening both local & cross border opportunities.
Qualifications
- Fluent in English with strong customer centric mindset. Mandarin and Cantonese would be an added advantage
- Have International exposure in handling native English speaker e.g. US, ANZ and/or UK is highly preferred.
- Experience in face to face customer and clients for more than 2 years is highly suited.
- More than 2 years’ experience in industries related to hospitality/premium retail/entertainment & advertising/Call center with minimum of 3 years working experience
- Minimum of Diploma qualifications, preferably with tertiary education
- Must be willing on rotating night shift (7-day week, rotating off days)
- Hold a high level of integrity
- Able to work and adapt in fast pace environment.
- Typing skills 40-45wpm
- Competitive salary and monthly performance incentive on top of basic salary
- Shift Allowance
- Huge career potential and global growth opportunities
ReqID: 19020448
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 24, 2019, 10:30:50 PM