Manager Account Development Global Client Group Benelux

Job Description


American Express The Netherlands is certified by the Top Employer Institute as a Top Employer! We are recognized for proven excellence in employee conditions and developing talent at all levels of the organization.


Since our earliest days, we’ve strived to find new ways to enrich our customers’ lives, have their backs and provide our special brand of service, in ways both big and small.

 

Even as our business transformed – from freight forwarding to travel to cards to innovative digital products and services – one thing has remained constant: our unwavering commitment to earn our customers’ loyalty for the long haul.

 

That standard of excellence guides us today.   We promise to understand, respect and back our customers, and help them on their personal journeys. Because when our customers thrive, so do we.

 

Within American Express, you’ll have the opportunity to create a unique career journey shaped by your talent and curiosity, and the ability to engage with leaders and co-workers who will help you excel in all you do. All this, combined with comprehensive benefits and a culture of inclusion, makes American Express a unique place to join, stay and grow your career.


Through our Global Client Group Team, American Express offers powerful backing and support that helps our largest global customers sizes gain financial savings, control and efficiency. We provide a suite of payment products, solutions for travel and everyday business spending, cross border payments, global currency solutions, and business financing.


We are now looking to hire an experienced Account Manager to join our team in Amsterdam. In this position you will manage a portfolio of Benelux and globally managed customers and you are responsible to manage, grow and retain this customer profitably.

 

Responsibilities:

  • Direct responsibility for portfolio performance focused on growth and the management of defined accounts within the portfolio

  • Develop upon long-term account planning, provide value added strategy consultation to meet customer and Amex needs (i.e. benchmarking insights, program management, cost containment, mandated programs, cost-benefit analysis, supplier strategy and payments strategy)

  • Maintain/grow customer satisfaction through entrenchment of Value Proposition and expanded contact base within senior levels within portfolio

  • Uncover new opportunities to drive growth/profitability. Collaborate with Business Development partners to drive cross sell opportunities

  • Align with primary customer contact to keep up to date on industry trends, technology developments. Develop a broader relationship footprint within the managed account

  • Gain/sustain customer support for American Express offerings, technical/interactive products and advocacy

You will find yourself working within a fast-paced organization that is committed to investing in both your professional development and new products and solutions to support your success.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


Qualifications


  • Str
    ong relationship management and consultative selling skills with a demonstrated ability to establish, maintain, and deepen partnerships with customers, and identify and drive profitability within a portfolio

  • 5+ years of proven business to business consulting or account management or sales experience

  • University/College graduate or equivalent combination of education and business experience

  • Strong analytical skills, and financial acumen; comfortable with cost benefit analyses and selling premium product/service value

  • Has a proven track record of presenting to C Level executives

  • Ability to network through complex organizational structures to uncover customer product and process improvement opportunities; leverage global partnerships to share information and best practices

  • Demonstrates big-picture, strategic and long-term thinking capabilities

  • Utilizes consultative selling process to present customer needs-oriented solutions and exceed customer expectations

  • Demonstrates tenacity and adaptability to navigate complexity and roadblocks

  • History of over-achievement on challenging goals, redefining standards of excellence and taking calculated risks

  • Manages time and priorities. Ability to manage complex projects, influencing without authority

  • Leverages strong internal and external partnerships to solve for innovative and out-of-pattern customer needs

  • Strong at developing and delivering key messages to executive audience through verbal and written communication

  • Excels at complex presentations using multiple formats

  • Pursuit of on-going learning and development

  • Valid drivers license, Ability to Travel

  • Fluent in Dutch and English, both written and spoken

  • Good French language skills is preferred

  • Experience working with large/multinational accounts within Travel, Financial or Procurement environment is preferred

  • Payments industry knowledge (preferred)

  • High degree of proficiency in MS Office (Word, PowerPoint, Excel) required

  • Prior experience with Salesforce.com is a plus

Key Competencies:

  • Exceed Customer Expectations

  • Growth Mindset, Employ a “Challenger” Approach to Drive Growth and Results

  • Collaborate with clients and partners - drive Influence

  • Manage strategically – execute and innovate tactically

  • Manage through a rapidly changing environment

  • Create value for the shareholder while advocating for your clients

  • Have a positive and energetic attitude

 

What we offer


When you join American Express, you’ll have access to world-class leadership and learning experiences, an opportunity to create a unique career journey shaped by your talent and curiosity, and the ability to engage with leaders and coworkers who will help you excel in all you do. All this, combined with comprehensive benefits and a culture of inclusion, makes American Express a unique place to join, stay and grow your career.

 

Our Blue Box Values:

  • We deliver for our Customers

  • We make it great

  • We do what’s right

  • We respect people

  • We need different views

  • We Win as a team

  • We care about communities

Why American Express?

There’s a difference between having a job and making a difference.

 

Amex have been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

 

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

 

Because we believe that the best way to back our customers is to back our people.

 

The powerful backing of American Express.

Don’t make a difference without it.

Don’t live life without it.


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ReqID: 19020474
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 25, 2019, 9:55:11 AM