Service Delivery Managers

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Job Description

American Express Travel Related Services seeks Service Delivery Managers to analyze underlying causes of system issues and facilitate resolution of those issues.  Conduct root cause analysis and implement preventative measures to avoid errors and system outages.  Collaborate with crossfunctional teams to resolve outages.  Ensure deployment and usage of best practices within the engineering, application development, and production support teams.  Ensure all resources meet metric targets and provide feedback during contract review process.  Identify trends to continuously improve the customer experience within the technical and functional specifications.


Position requires a Bachelor’s degree in Computer Science, Engineering, Information Systems, Business Administration, or a related field, followed by 5 years of progressively responsible experience with systems analysis, design, and operations.  Experience must include a minimum of: 1 year of experience with Mainframe application and infrastructure components; 1 year of experience with replication setup, administration, and tuning; 1 year of experience with developing post-implementation reviews and driving root cause analyses of issues; 1 year of experience with programming and debugging skills in Mainframe technologies, including COBOL, JCL, DB2, REXX, Q Replication, SQLREP, IBM DB2 Analytics Accelerator, IBM WebSphere MQ, Unix, and CICS; 1 year of experience with BMC Utilities, Control-M, Jobtrac, Infoman, ChangeMan, Omegamon, Service Now, Clarity, and SDLC; and 1 year of experience with mainframe infrastructure change quality reviews.


ReqID: 19020608
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 22, 2019, 2:24:51 PM