There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
American Express is embarking on an exciting
transformation driven by an energetic new team of high performers. This group
is nimble and creative with the power to shape our technology and product
roadmap. If you have the talent and desire to deliver innovative payment
products and services at a rapid pace, serving our customers seamlessly across
physical, digital, mobile, and social media, join our transformation team.
Job
Responsibilities:
- Drive the development and
delivery of technical products, SRE tools and solutions for our customers.
- Coordinate with product,
business, technical, and other partners to prioritize, plan, and execute
development schedules in-line with product development initiatives and
regulatory needs.
- Use technical acumen to provide
design alternatives and support team in technical issue resolution.
- Identify and track team
velocity, financials, and other critical metrics in relation to the
project/program and its plan
- Provide transparency into gaps,
issues, risks and opportunities across scrum teams, tackle impediments
- Drive program, release level
and enterprise improvement and standardization activities using SAFe as
the primary framework
- Good knowledge on ITIL
framework in servicing application or infrastructure domain
- Site Reliability Engineering
responsibilities, good understanding of Observability metrics
- Exposure with Industry standard
observability tools implementation such as Graphana, Prometheus, Splunk,
session replay tools, synthetic monitoring etc.
- Handles escalations and drive issue resolutions
Qualifications
- Bachelor’s Degree in computer science,
computer engineering, or other technical discipline, or equivalent work
experience required
- 4 years of hands on experience on
application/infrastructure monitoring, design and configure observability
tools, good analytical/problem solving skills
- 4 years of
progressively responsible experience with technical delivery and IT
project management using Agile Methodology or
Service Delivery Management of mission critical customer facing
applications
- Experience facilitating Agile, Scrum or
other rapid application development teams to deliver technology solutions
on time, on budget, and to spec.
- Strong understanding of SAFe or iterative
development processes, including quality and testing practices
- Possess a high degree of technical savvy,
with a keen ability to learn new technology quickly and easily
- Adaptive communication, good analytical
skills
- Collaboration & teamwork
ReqID: 19020764
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 3, 2019, 11:10:43 AM
