Telesales Merchant Unit Representative

Job Description

Why American Express?

There’s a difference between having a job and making a difference.

American Express has been making a difference in people’s lives for over 160 years,backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.

We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.

Because we believe that the best way to back our customers is to back our people.

The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.

Job Description:

This position is responsible for affiliating new merchants via outbound calls.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.


•Ability to work under pressure and with analytical capabilities. Should be able to make decisions as well as know how to and when to escalate properly.
•Ability to handle multiple tasks at once.
•Excellent customer service, clear understanding of what superior service entails, clearly focused in Customer First.
•Focused in results and a high sense of personal accountability.
•Excellent verbal and written communication.
•Ability to analyze and solve complex troubles.
•Negotiation abilities.
•College degree or in process.
•Office Suite knowledge.
•Knowledge and experience in the different processes of Merchant Services is desirable.

ReqID: 19020771
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Nov 28, 2019, 12:43:17 AM