Sr Analyst - Risk Management - Operational Excellence

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Job Description

American Express Global Commercial Services (GCS) is the leading provider of Commercial Services programs, payments solutions, and other expense management tools that help small businesses, medium enterprises, and large corporations around the world manage almost all facets of their business spending.


The Global Commercial Services (GCS) Operational Excellence Team is responsible for enabling growth through implementation of an effective framework that drives efficiency, accountability and a strong control environment. Through a collaborative partnership with Global Risk & Compliance, Product Management, Marketing, Global Banking, and Technologies, the Operational Excellence team drives a robust first line of defense for GCS and advises our partners on how to effectively balance business growth objectives with appropriate controls. This framework consists of several core components, grouped into pillars, including governance, risk assessment, business and environment internal control factors, and reporting and monitoring.


This position will be part of the Operational Excellence team and will be responsible for the design, implementation and assessment of operational risks consistent with our company’s risk appetite. Responsibilities include: - Developing and managing Process Risk Self Assessment Universe including:


Job responsibilities:


Support the execution of the PRSA Plan Assist Process Owner Teams (Process Owner Delegate, Control Owners & Testers) in completing PRSA documentation including: 


·       Scoping Checklists

·       Process Maps

·       Risk Assessment Questionnaires

·       Developing and designing controls

·       Testing of adherence to compliance regulations

·       Risk Control Matrix


Ensure timely completion of quarterly control testing and assertions, PRSA, refresh activities as well as new PRSA development

Address QA action items provided by ORG Partner with compliance organization in addressing compliance risk assessment (CRA) action items, independent compliance testing (ICT) action items

Collaborate with wide variety of internal customers and partners, including Operational Risk Governance Group, Global Records Management, SOX Spreadsheet Management Program, Third-Party Management, Internal Audit Group, Compliance, Privacy, Information Security, GCS’s New Product Approval group and


  • 3-5 years of Operational Risk experience in Big 4 consulting firms, banks or Six Sigma
  • Ability to multi-task and prioritize work with competing priorities
  • Strong oral and written communication skills including presenting to leadership
  • Ability to collaborate and build relationships with key stakeholders
  • Strong with MS Excel and Power point. Experience with Microsoft Visio (Process Mapping) will be an advantage.
  • Bachelor’s Degree in Business (MBA a plus) 


Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

ReqID: 19020778
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 3, 2019, 9:14:12 PM