Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
Don’t live life without it.
Our mission is to win the hearts, minds and wallets of our customers by delivering extraordinary customer care at the right margins. Our program continues on a transformational, multi-year journey to consolidate and upgrade AXP’s global customer service experience for card members across multiple functions. This position will be part of the Manufacturing and Automation Team. We are delivering the next phase of flexible, business-maintainable tools which enable superior customer care and satisfaction for multiple business areas.
As a key member in this organization, the programmer will develop and deploy multiple iterations of Robotics Process Automation (RPA) to drive service standardization, reduce defects, and allow for a greater focus on relationship care by our Customer Care Professionals. This role has global scope, working across markets and business units to deliver on the long term business strategy for RPA.
Deliver robotic process automation for internal Global Servicing Network customers.
Drive process assessments for robotics process automation/automation opportunities.
Prepare documentation of solution and coding to ensure future maintenance.
Create reusable knowledge assets for each RPA project.
Design, develop, troubleshoot, debugs, evaluates, modifies RPA solutions.
Performs all technical aspects of RPA development using best in class RPA tools.
Function as an agile team member, and supports consistent development best practices.
3 plus years of experience in development/Automations.
Experience in Automation tool - Blue Prism.
Understanding of BPM - Background in servicing processes, preferably back office fulfillment functions.
Process automation using VBA, .NET, JAVA, C++ or equivalent.
Strong problem solving skills - Understanding of SDLC including documentation, testing and project management.
Should have executed 3+ Automation projects.
Strong analytical and organizational skills and the ability to handle multiple high-priority projects and meet schedules.
Comfort and experience in working with both business and technology groups.
Good communication skills to clarify expectations and drive alignment.
Proven ability to successfully drive results within a matrixed organization.
Ability to organize work with little day-to-day direction.
Sense of urgency, commitment to deadlines and deliverables.
Proven ability to independently overcome obstacles and resolve complex problems.
Experience in breaking down organizational barriers and to influence without direct authority.
Background/Experience in one or more of the following: application development, test automation or BPM is preferred.
Academic Background :
Bachelor’s Degree in CS Or CSE or Equivalent.
- Strong analytical thinking
- Scripting languages and framework
Enterprise Leadership Behaviors
- Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective
- Bring Others With You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Dec 3, 2019, 3:01:59 AM